Full-Time
Refund Specialist
Posted on 5/9/2026
US Acute Care Solutions
501-1,000 employees
Compensation Overview
$16.33 - $30.21/hr
Canton, OH, USA
Hybrid
Hybrid role; occasional on-site visits to Canton, OH corporate offices.
 Clerical & Data Entry (2) |
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- Thorough knowledge of the payment processing functions and all related issues.
- Knowledge of and skill in using personal computers in a Windows environment. Emphasis on basic spreadsheet applications and data entry.
- Knowledge of medical insurance/government payors and related terminology.
- Ability to pay close attention to detail.
- Ability to identify, research and solve problems and discrepancies.
- Ability to communicate with coworkers, management, and third-party payors in a courteous and professional manner.
- Ability to maintain confidentiality.
- Ability to process assigned duties in an organized manner.
- Ability to perform basic mathematical calculations such as adding, subtracting, multiplying and dividing.
- Ability to effectively perform in a multi-task environment.
- Ability to work overtime when needed.
- High school diploma or equivalent.
- At least one year of combined experience in medical insurance, payment processing or insurance follow-up.
- Continued note: Physical demands include sitting for prolonged periods and occasional walking, standing, bending, stooping, lifting up to 15 pounds, and close visual acuity.
- Determine if applied payments should be refunded by researching patient accounts on all requested refunds or credit balances.
- Confirm how payment was applied to patient’s account by reviewing explanation of benefits.
- Communicate with insurance carriers via phone to gather additional information needed to process requested refund.
- Perform all necessary adjustments within guarantor account and/or enters adjustments for refund when applicable.
- Enter all necessary notations in the system to allow for proper communication and tracking.
- Enter refunds into the billing system.
- Maintain corresponding back up documentation on all adjusted and refunded accounts.
- Perform and assist with other department duties as needed.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Canton, Ohio
Founded
1992
Simplify's Take
What believers are saying
- USACS partners with DispatchHealth since November 2023 for home care transitions.
- USACS teams with Array Behavioral Care for virtual psychiatric ED services.
- USACS secures multi-year agreements with UnitedHealthcare and Aetna for stability.
What critics are saying
- Inova switches providers if USACS quality declines at 174,000-patient ED.
- HonorHealth terminates contract on staffing failures, losing $15-20M revenue.
- Payer cuts from UnitedHealthcare or Aetna slash 20-30% of USACS revenue.
What makes US Acute Care Solutions unique
- USACS maintains 100% physician ownership after buying out private equity firms.
- USACS expands partnerships like 23-year Inova Health System collaboration.
- USACS acquires MIDEO for video-based advance care planning platform.
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Company News
CANTON, Ohio--(BUSINESS WIRE)--US Acute Care Solutions (USACS), the nation’s largest physician-owned and led acute care practice, is honored to announce the expansion of its partnership with Inova Health System to include four additional programs. Effective January 1, 2024, USACS welcomed the existing emergency medicine physicians and advanced practice providers from the Inova Fairfax Medical Campus (IFMC), which includes the adult emergency department at Inova Fairfax Hospital and the Inova L.J. Murphy Children’s Hospital Pediatric Emergency Department. The IFMC Emergency Department is the fourth busiest ED in the country, seeing 174,000 patients last year. The expanded partnership will also include two freestanding emergency departments:Inova Emergency Care Center – Fairfax CityInova Emergency Care Center – RestonThis is an expansion of a partnership that began 23 years ago when Emergency Medicine Associates, one of the 20 physician groups that have since joined USACS, began providing emergency medicine services to Inova Alexandria Hospital. This evolution is testament to Inova and USACS’ shared vision of delivering the best patient care to Northern Virginia, the Washington, D.C
Inova Health System taps U.S. Acute Care Solutions following longtime ER staffing firm's ch. 11 bankruptcy.
Collaboration prioritizes patient-centered care and healthcare efficiencyDENVER, Nov. 2, 2023 /PRNewswire/ -- DispatchHealth has teamed up with US Acute Care Solutions (USACS) to make healthcare better by expanding access to additional support for patients after a hospital stay or when they need hospital alternative care at home. This joint effort centers on shared education and alignment in offering DispatchHealth's in-home care models, when medically appropriate, while addressing patient preferences and care needs.This model is designed to advance the Quadruple Aim in healthcare: enhancing care quality, improving health outcomes, lowering costs, and enriching the consumer experience while fostering the well-being of healthcare professionals and caregivers."Our work will deliver a more patient-centered approach, creating value for the whole healthcare ecosystem." Post thisHighlights of this collaboration include:Adding Tangible Value for Patients: Patients will experience more personalized, convenient, high-quality care within the comfort of their homes, leading to faster recovery and an enhanced overall experience.Patients will experience more personalized, convenient, high-quality care within the comfort of their homes, leading to faster recovery and an enhanced overall experience. Enhancing Clinical Outcomes: By facilitating seamless transitions, this partnership aspires to boost key quality metrics. These include improved patient satisfaction, decreased hospital-acquired conditions, and fewer readmissions.By facilitating seamless transitions, this partnership aspires to boost key quality metrics. These include improved patient satisfaction, decreased hospital-acquired conditions, and fewer readmissions
We are at the height of Danger Season, the time of year when extreme weather events driven by climate change are most prevalent across North America. The power sector is the second highest source of climate pollution in the U.S. Thus, it is crucial that we address carbon emissions from power plants.The Environmental Protection Agency (EPA) recently published a proposed rule which would limit carbon pollution from fossil fuel burning power plants, a move which is critically important, statutorily required, and long overdue.Dr. Marc Futernick, an emergency physician in Los Angeles and steering committee chairman at the Medical Society Consortium on Climate and Health, spoke with me about how the rule would impact public health and how as a medical professional he participates in the public process to help influence these standards.BRADY WATSON: How does the power sector impact public health?DR. MARC FUTERNICK: It’s all connected to fossil fuels. Burning gas and coal leads to carbon dioxide emissions and air pollutants
CANTON, Ohio--(BUSINESS WIRE)--US Acute Care Solutions (USACS), the largest physician-owned acute care practice in the nation, and Array Behavioral Care, the nation’s leading virtual psychiatry and therapy practice, today announced a strategic partnership to offer comprehensive acute medical and psychiatric care services to health systems.With the newly formed Behavioral Emergency Stabilization and Treatment (BEST) model*, USACS and Array will unite their clinical and technological expertise to combat the growing epidemic of acute mental illness that has impacted the nation for decades.Patients with acute psychiatric issues have significantly higher average emergency department (ED) lengths of stay and are more likely to stay in the ED for longer than 12 hours than those with other medical conditions (Simko 2022)[1]. It is not uncommon for EDs around the nation to have psychiatric patients waiting days for specialist care and transfer to appropriate institutions. The burden on psychiatric patients and their families is paralleled by the challenges posed to the health system, especially during this time of staffing and resource shortages.The downstream result of delays in acute psychiatric care has a domino effect on non-psychiatric patient care and throughput. Array’s sophisticated virtual psychiatric care platform and clinical expertise can improve the speed of evaluation, treatment initiation and patient throughput, which improves the quality of care for all patients in the acute care space. Additionally, by using virtual technology, Array and USACS will be able to facilitate quicker access to care and further address social determinants of health.“By combining our strengths in emergency medicine, hospital medicine and critical care with Array’s expertise in behavioral care, we can meet the physical and mental health needs of our patients and support our health system partners with a comprehensive suite of acute care services,” said Chris Hummer, Chief Executive Officer of USACS.“Our mission at Array is to help address the nation’s mental health needs by using technology to bring licensed behavioral health clinicians to patients everywhere. Together with USACS, we can help provide holistic care to more patients in acute care setting,” said Geoffrey Boyce, Chief Executive Officer of Array.“Health systems see the effects of undertreated mental illness in our communities firsthand