Critical Harms Safety Operations Specialist

The Safety Operations team is focused (okay, maybe obsessed) with scaling Roblox’s Moderation Operations and redefining our customer experience through our multi-year vision and strategy execution. We’re seeking a process champion who is passionate about safety to join the Critical Harms Intelligence, Investigations, and Operations (CHIIOPS) team. CHIIOPS applies subject-matter expertise to our highest-level risks at-scale, and works with cross-functional partners to identify and mitigate these behaviors. As a Critical Harms Safety Operations Specialist (Self-Harm & Harmful Regulated Content), you will own, improve, and build escalation moderation workflows handled by specialist moderators. Together with key cross-functional partners across Safety Operations, Product, Legal, Production Policy, and more, you’ll execute the front-line enforcement strategy on some of Roblox’s highest priority risks. 

You will become an expert in Roblox's internal and external safety policies, the tools we use to keep our users safe, and be able to make data-driven decisions on how to improve the company's overall escalation ecosystem. This role will primarily oversee escalated reports related to self-harm behaviors (to include suicide and eating disorders) and harmful regulated content such as illegal substances. 

Please note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s policies. This role will also require some on-call support.

You will report to the Critical Harms Intelligence, Investigations, and Operations Manager.

You have:

• 3+ years of experience working directly with content moderation, to include queue management, monitoring, and efficiency improvements.
• Ability to moderate sensitive content with high quality and precision, and expertly navigate content ambiguity to develop clear and concise specialty enforcement guidance.
• Demonstrated experience scaling operational processes with quality and efficiency.  
• Experience working directly with third-party vendors on moderation operations and managing relationships and workflows. 
• Ability to apply critical thinking to quickly and independently prioritize urgent risks and make judgment calls  
• Excellent troubleshooting, communication, and problem-solving skills
• Bachelor’s degree or equivalent experience in business operations, criminal justice, social work, psychology, and/or international studies.  
• Subject-matter expertise regarding online manifestations of self-harm and illegal/regulated content.
• Experience working with external safety organizations who cover these issues.
• Data analysis and basic querying skills, such as Basic Python/or SQL knowledge. Experience with JIRA, Airtable, or other similar products is also a plus.