Who We Are

Join a team that puts its People First! As a member of First American’s family of companies, FirstFunding, operates as a non-depository (non-bank) company offering warehouse lending facilities. These facilities help provide necessary funding capability to non-delegated correspondent lenders, correspondent lenders, community banks and credit unions. First Funding services roughly 300 accounts currently and is growing! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Post-Closing Team Manager leads and supervises the post-closing department to ensure the timely and accurate completion of loan processing after funding. This position is responsible for the management of timely receipt and shipping of collateral, collateral exception processing, audit processes, quality control, and compliance with company and investor requirements. The manager will ensure that all files are properly documented, errors are addressed, and loans are ready for sale or settlement.

What You’ll Do:

Team Leadership and Management:

• Lead, mentor, and manage the post-closing team, ensuring adherence to timelines and quality standards.
• Provide ongoing training and support to the team on post-closing procedures, policies, and compliance regulations.
• Set performance goals, conduct performance evaluations, and address team member development needs.

Post-Closing Process Oversight:

• Oversee the collection, review, and management of funding confirmations and supporting documentation receipt per policy guidelines
• Manage the process of curing Post-Closing deficiencies, such as missing funding authorization/ return wires to ensure compliance with funding requirements.
• Ensure that all collateral is received and processed in a timely manner while managing exception processing
• Confirm timely processing of purchase loan settlement and necessary exception processing escalation to meet SLAs.

Loan Package Auditing and Quality Control:

• Implement and maintain quality control measures to reduce errors and deficiencies in post-closing processes.
• Review exceptions and escalate issues to senior management as necessary, providing recommendations for resolution.

Process Improvement:

• Identify opportunities for process improvement within the post-closing department to enhance efficiency and reduce errors.
• Collaborate with IT and operations teams to streamline post-closing workflows and implement automation solutions where appropriate.
• Update and maintain post-closing policies and procedures to reflect industry best practices and changes in funding source, investor and/or parent company guidelines

Reporting and Communication:

• Prepare and present reports on post-closing activities, loan file status, and quality control results to senior management.
• Ensure clear and timely communication with other departments, including underwriting, funding, compliance, and investor relations, to resolve post-closing issues.
• Serve as the primary point of contact for external stakeholders, including investors and auditors, regarding post-closing matters.

What You’ll Bring

• Bachelor’s degree in business, finance, real estate, or a related field. Relevant certifications in mortgage lending or loan servicing are a plus.
• 5+ years of experience in post-closing, loan operations, or mortgage servicing, with at least 2 years in a management or leadership role.
• Experience in warehouse lending, mortgage banking, or commercial lending is preferred.
• Strong understanding of post-closing processes, investor guidelines, and loan documentation requirements.
• Knowledge of warehouse lending practices, including warehouse line management and loan funding processes.
• Excellent leadership and team management skills with experience in training and performance management.
• High attention to detail with strong problem-solving and decision-making abilities.
• Proficiency in loan management systems and document tracking software.
• Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.

Preferred Skills:

• Familiarity with warehouse lending systems (WLS/ProMerit/Vulcan)
• Experience with loan sale, custodial services, or investor delivery processes in a mortgage lending environment.
• Strong analytical skills with the ability to identify and resolve discrepancies in loan documentation.

Salary Range: $72,200.00 - $96,200.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting.  Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.  

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.