Your Impact On The Mission

Zocdoc’s most important asset is our people. Across our Sales teams we’re building a robust Sales Training team to support them. As an Instructional Designer you’ll work alongside the Manager of Sales Training, the Sales Managers, and the Sales Trainers to ensure that our sellers are equipped with the training materials and supporting content they need to succeed in their roles and help Zocdoc accomplish our goals as a business. Through your work you’ll help Zocdoc expand our base of healthcare providers, and in turn help healthcare providers across the country meet their patient acquisition goals. 

You’ll enjoy this role if you…

• Want to learn about healthcare, digital marketing, and sales 
• Enjoy building deep knowledge of software products, their functions and features
• Are passionate about creating well designed, and easily accessible learning materials using modern adult learning and instructional design principles
• Like to measure the impact your content has on the business either through access, utilization, or production metrics 
• Excel at getting deep in the weeds with a team to understand what makes it work and can leverage data to make decisions about how to improve performance
• Have experience working cross-functionally with many teams across an organization and enjoy collaboration 
• Want to contribute to assessing and improving our team’s instructional design, training, and content management practices
• Are motivated by your ability to help others perform and meet their goals
• Can be adaptable and resilient as we grow and improve 

Your day to day is…

• Working closely with the Sales Managers, Sales Trainers and Sales Enablement team to understand training operations across the Sales team
• Identifying problems on the sales floor addressable through training and applying common instructional design methodology to develop curriculum to meet the business need. 
• Building a variety of global and local content to aid Sales Trainers in facilitation as well as material to be delivered asynchronously.  
• Defining KPIs to understand leaning and business outcomes associated with training and then tracking utilization and performance of training material over time. 
• Partnering with our Sales Enablement team to organize and manage training content so it is up to date, accurate and easily accessible for those who need it. 
• Partnering with our Sales Enablement team to manage Sales tools such as LMS and other learning platforms 

You’ll be successful in this role if you have…

• 2-5 years of experience as an Instructional Designer 
• Understanding of adult learning theory and application
• Understanding of industry standard instructional design models (ADDIE for instance)
• Excellent verbal and written communication skills
• Excellent attention to detail and knowledge of common design principles across multiple mediums
• High proficiency in google suite (docs, sheets, etc.) 
• Knowledge of LMS systems as well as other learning tools and their capabilities 
• Proven ability to prioritize and manage multiple projects simultaneously
• Ability to gain product, process and sales knowledge quickly, distill it into its simplest form for learners, and then translate concepts into learning materials
• Ability to collaborate and communicate productively with multiple levels of stakeholders (Sales Trainers, Managers, Directors, Sales Reps)
• Bachelor’s Degree preferred 

Benefits

• Unlimited PTO  
• 100% paid employee health benefit options
• Employer funded 401(k) match
• L&D offerings + a free LinkedIn learning account
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive parental leave
• Cell phone reimbursement