Responsibilities:

• Lead and oversee a team that can consist of Project Managers, Implementation Consultants, and other job roles as assigned at OpenGov throughout their career journey, including recruitment, coaching, mentoring, and performance management. 
• Participate in the development and implementation of strategic plans. 
• Manage an implementation project portfolio, including intricate technical deployments, and support portfolio management for team members operating within a specific product domain.
• Identify early signs of project and customer risks, develop suitable risk response strategies, and visit customer sites to maintain relationships and project progress.
• Conduct portfolio forecasting, monitor budget health and project delivery, collaborate with leadership to ensure team skills meet business needs, and analyze trends impacting project efficiency. 
• Schedule projects, plan resources, manage impacts on staffing, utilize metrics, and report effectively. 
• Obtain a solid understanding of product requirements and customer problems.
• Support complex customer implementations involving multiple product suites.
• Assist clients with developing and executing testing plans and procedures.
• Apply extensive business knowledge to tackle significant project issues, contribute to project management methodology development, innovate in a dynamic environment, and ensure that project managers and consultants possess essential skills for successful customer deployments. 
• Establish control over project delivery internally and externally during escalations, participate in the sales process, and support the creation and approval of Statements of Work and Change Orders.
• Support cross-functional internal initiatives across the sales, product management and engineering organizations.
• Participate in planning, estimation and providing inputs on required development tasks.
• Provide leadership and guidance to customers on best practices and use cases to support a variety of business needs.
• Develop implementation approaches aligned to professional services methodology, business process documentation, and best practice training material.

Requirements and Preferred Experience:

• Bachelor’s degree preferred or commensurate experience demonstrating the ability to perform the above task; Prior experience in a people management role is highly desirable
• 3 years of project delivery experience in a SaaS setting. 
• Experience working with clients at all organizational levels with a high degree of professionalism and business acumen.
• Excellent written and oral communication skills with a demonstrated ability to work with cross-functional teams.
• Strong leadership skills, with emphasis on fostering team culture, accountability, development, and growth.
• Strategic thinker with a history of effectively solving problems and tenaciously following through to ensure client success.
• Results-oriented with strong people and time management skills, highly organized, motivated and driven to succeed.
• Ability to learn domain, products, and project delivery effectively.
• Ability to articulate process logic and architecture including building and delivering functional presentations.
• Teamwork-oriented with a strong focus on customer satisfaction and business development.
• High standards of excellence in work product with strong attention to detail.
• Strong ability to understand and conceptualize product suite processes and procedures.
• Proficient in analytical thinking, system perspective, process analysis, initiative, innovative thinking, and translating details into a broader view. 
• Capacity to adapt to evolving products and address customer needs strategically. 
• Strong track record of motivating self and teams toward excellence.
• Demonstrated ability to balance profitability with customer-service mindset.
• Experience with government budgeting concepts, finance/budgeting solutions, procurement, permitting, licensing, asset management or other related fields is advantageous.