Chargé d'Affaires

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

Key Responsibilities May Include:

• Build and maintain senior-level relationships within retail organizations to position CHEP as a trusted partner, ensuring recognition of its full value proposition.
• Identify and capitalize on opportunities to enhance customer supply chain performance, leveraging CHEP’s solutions to drive operational efficiency, sustainability, and innovation.
• Develop and execute comprehensive account strategies, including joint business plans, to address the unique needs and growth opportunities of each retail partner.
• Monitor key performance indicators such as customer satisfaction, profitability, asset productivity, and service levels, ensuring timely and accurate reporting of account performance.
• Collaborate with internal teams (operations, logistics, finance, and customer service) to ensure the seamless execution of strategic initiatives and effective resolution of customer issues.
• Lead cross-functional teams and provide guidance to field-based representatives, ensuring alignment with account goals and company objectives.
• Act as the primary escalation point for complex customer challenges, coordinating with internal and external stakeholders to resolve issues and maintain high levels of customer satisfaction.
• Drive continuous improvement by identifying opportunities for process enhancements and innovations that contribute to improved customer experiences and operational outcomes.

Your Profile

You hold a higher education degree in Business or Engineering and bring between 2 to 5 years of experience in Logistics or Commercial roles, ideally within industrial companies and/or retail organizations. You have already led at least one full negotiation cycle, demonstrating your ability to manage complex stakeholder relationships.

You thrive in international environments and are fluent in both English and French, allowing you to navigate cross-border collaborations with ease.

You are digitally savvy, with strong command of Excel, Word, PowerPoint, and Power BI. Ideally, you also have solid experience with CRM tools, particularly Salesforce, enabling you to manage customer relationships effectively and drive data-informed decisions.

Our Benefits

★ 27 days of paid vacation

★ Hybrid work model

★ Company car

★ Flexible time management

★ 3 volunteer days per year

★ Bonus system

★ Employee referral program

★ Meal voucher card and health insurance

Remote Type

Not Remote

Skills to succeed in the role

Account Management, Active Learning, Adaptability, Asset Management, Business Strategies, Communication, Cross-Functional Work, Curiosity, Customer Retentions, Customer Satisfaction, Digital Literacy, Emotional Intelligence, Empathy, Initiative, Negotiation, Partnership Development, Problem Solving, Relationship Management, Revenue Growth, Solutions Development, Stakeholder Engagement, Strategic Planning, Value Propositions

We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].