Full-Time
Investor Services Associate
Posted on 9/4/2025
Alumni Ventures
201-500 employees
Co-invests for accredited individuals' portfolios
Compensation Overview
$65k/yr
Manchester, NH, USA
In Person
 Sales & Account Management (5) |
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- 1–3+ years of experience in customer service and/or sales, ideally with high-net-worth clients
- Excellent communication and relationship-building skills
- Comfortable with HubSpot CRM (or similar) and eager to improve systems
- A proactive problem solver who thrives in a fast-paced, collaborative environment
- Curious about venture capital and motivated to learn and grow
- Provide timely, high-quality support to investors and prospects via email and phone
- Identify opportunities to improve service delivery and streamline workflows across investor touchpoints
- Improve and operationalize playbooks, processes, and tools that drive investor satisfaction
- Collaborate across departments to enhance client engagement and outcomes
- Use CRM systems, data, and automation to streamline workflows and measure performance
- Interest in entrepreneurship and the venture capital industry
- Experience with Jira, NetSuite, or similar tools
- Familiarity with using AI/automation to improve workflows
- Comfort analyzing customer experience metrics to drive improvements
Alumni Ventures helps accredited individual investors access venture capital by building alumni-based communities and offering two participation options: annual funds that invest in a diversified portfolio of about 20–30 startups, or deal-by-deal investments. Investors participate by contributing capital to these funds or by co-investing alongside rounds led by established VCs, with AV providing sourcing and access across multiple stages and sectors. The firm differentiates itself by organizing investor communities (initially alumni groups) and focusing on diversification, access, and participation rather than taking lead roles or board seats. Its goal is to democratize venture investing for individuals by delivering professional-grade, diversified portfolios through its network-powered model.
Company Size
201-500
Company Stage
N/A
Total Funding
$13.1B
Headquarters
Manchester, New Hampshire
Founded
2013
Simplify's Take
What believers are saying
- Tokyo office opened April 2026 with KDDI and UTokyo IPC partnerships accelerates US-Japan deals.
- Co-invested in Axoft's $55M Series A May 2026 for brain-computer interface trials.
- Participated in Spectrum Security's $19M seed April 2026 for AI threat detection.
What critics are saying
- SEC enforcement post-2022 fine triggers capital outflows within 6-12 months.
- Platform Capital's low-fee funds siphon AV's 11,000 investors in 12-24 months.
- AngelList syndicates bypass AV's fees, reducing appeal in 3-6 months.
What makes Alumni Ventures unique
- AV co-invests with Sequoia and Andreessen Horowitz without leading rounds.
- AV builds alumni networks from Dartmouth, Harvard, and Stanford for deal access.
- AV offers diversified annual funds and deal-by-deal options to 11,000 individuals.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Health Savings Account/Flexible Spending Account
Life Insurance
Pet Insurance
Unlimited Paid Time Off
Parental Leave
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