Full-Time
Provider Operations Coordinator
Bestpass
51-200 employees
Toll management for commercial fleets
No salary listed
Remote in USA
Hybrid
The role may be remote or hybrid.
 Operations & Logistics (1) |
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- At least 1 year of experience in a toll or transportation role in a similar environment is preferred.
- Intermediate Excel skills are required.
- Strong analytical and problem-solving skills are required to investigate issues and inquiries.
- The ability to manage multiple priorities with strict attention to detail is required.
- Excellent interpersonal and professional communication skills with internal and external customers are required.
- The ability to work independently and collaboratively in a team is required.
- Perform and recommend actions to resolve customer issues rooted in provider data or processes.
- Analyze and research customer issues requiring in-depth data investigation.
- Collaborate with Fleetworthy operations and providers to define technical requirements and provide domain expertise for issue closure and continuous process improvement.
- Collaborate with Operations, Development, and Product to recommend solutions or improvements using new technology or alternative uses of existing technology.
- Engage with customers as needed.
- Maintain broad knowledge of the company's services.
- Experience in a toll or transportation role in a similar environment.
Bestpass provides toll management services for commercial fleets in the United States. It uses vehicle transponders to automatically pay tolls, then consolidates charges into a single invoice with online reporting to assign costs to specific vehicles. The company differentiates itself with nationwide coverage on major U.S. toll roads and strategic tolling partnerships that streamline payments for fleets. Its goal is to reduce administrative work and toll costs so fleet operators can focus on their core logistics.
Company Size
51-200
Company Stage
Growth Equity (Venture Capital)
Total Funding
$19.1M
Headquarters
Town of Colonie, New York
Founded
2001
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Simplify's Take
What believers are saying
- Drivewyze acquisition on 2025-10-03 expands Bestpass into weigh-station bypass and compliance.
- Fleetworthy launched shared access, centralized vehicle management, and FleetworthyGO on 2026-05-22.
- Transflo partnership and Geotab integrations widen distribution across 65,000 fleets and 800,000 drivers.
What critics are saying
- New York State Thruway Authority's 1% surcharge fight threatens Bestpass margins and customer pricing.
- Fleetworthy's 2026 brand unification can confuse customers and disrupt product adoption.
- PrePass and Verra Mobility pressure pricing; private toll managers face disintermediation risk if states insource billing.
What makes Bestpass unique
- Fleetworthy unified Bestpass, Drivewyze, and CPSuite into one fleet-readiness suite on 2026-02-19.
- Bestpass covers 100% of major U.S. toll roads with one monthly statement.
- Geotab integration now forecasts future toll spend and manages transponders inside MyGeotab.
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Benefits
Flexible Work Hours
Paid Vacation
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Employee Referral Bonus
Company News
/PRNewswire/ -- Bestpass-Fleetworthy Solutions, the leader in toll management, safety, and compliance solutions, today announced it has acquired Drivewyze, the...
ALBANY, N.Y., March 26, 2024 /PRNewswire/ -- Bestpass, Inc., the leader in toll management solutions and major innovator in safety and compliance solutions for commercial fleets, today announced two key additions to its leadership team. Bestpass is pleased to welcome Shay Demmons as Chief Product Officer and Scott Chao, as Chief Marketing Officer. These strategic hires will aid in Bestpass' commitment to scale its service offerings and network integrations for commercial fleets and owner operators."We're thrilled to have Shay and Scott join the team at Bestpass," said Tom Fogarty, CEO of Bestpass. "We set out to build out our Innovation and Growth teams by attracting accomplished leaders as our first C-Level executives in Product and Marketing. Scott and Shay bring extensive and dynamic work experience, both in and outside the transportation industry. As we continue to grow the Bestpass brand and bring forth new solutions for our customers, I am confident that their leadership will play a pivotal role in driving our success."Chao joins Bestpass as CMO with deep experience in growing companies through strategy and transformational improvements
Toll management solutions provider Bestpass is working with telematics creator Geotab to help commercial fleets better manage and monitor tolls to reduce expenses.
Geotab customers using Bestpass can now access new toll activity data and reporting features through a single interfaceALBANY, N.Y., Feb. 7, 2024 /PRNewswire/ -- Bestpass, Inc., a comprehensive payment platform provider and the leader in toll management solutions for commercial fleets, today announced a new integrated offering within the Geotab ecosystem that will enable Bestpass customers access to first-of-its-kind toll data and reporting tools in their Geotab account. Geotab, a global leader in connected transportation solutions, provides telematics – vehicle and asset tracking – capabilities to over 50,000 customers in 160 countries. The integration will allow fleets and owner operators the ability to gain new insight into toll activity to more effectively manage tolls and identify opportunities to reduce toll expenses.Bestpass LogoAccording to David Long, Head of Product at Bestpass, the company developed its Toll Genius data reporting system to integrate with telematics providers, such as Geotab, to enable Bestpass to synchronize and share toll and telematics data through a single interface.With this integration, Bestpass customers can leverage accurate vehicle data and GPS location through Geotab and match that information with toll charges received from their Bestpass account via the MyGeotab interface. If there's a discrepancy between vehicle GPS location and the toll a vehicle received, it's reported. This feature makes it easier for customers to identify and investigate the issue, dispute an inaccurate toll charge or violation, and reduces the risk of disputes over toll charges with drivers and customers.The integration also has a new toll activity reporting feature that shows a high-level heat map that allows fleets to identify hot spots for toll spend
/PRNewswire/ -- Bestpass, the leading toll management and payment platform for commercial vehicles, announced today that it has acquired Fleetworthy Solutions,...