Full-Time

Customer Success Manager

Confirmed live in the last 24 hours

Sign In Enterprise

Sign In Enterprise

11-50 employees

Flexible visitor management system platform


Senior

Northampton, MA, USA

Required Skills
Communications
Requirements
  • 3+ years of experience in a customer relationship management role in a B2B SaaS based environment
  • Previous experience working with enterprise level accounts delivering exceptional customer advocacy and advisory
  • Ability to develop and deliver messages and presentations to technical and non-technical audiences
  • Strong verbal and written communication skills
  • Ability to properly set expectations with customers
  • Listen and understand the customer’s business problems/objectives and leverage product knowledge and experience to provide the best recommendation to meet their needs
  • Ability to multi-task and manage a high volume of customer projects
  • Meet deadlines for customer engagements and deliverables
  • Leverage applicable systems and processes to manage customer projects
  • Timely and consistent documentation of project history and key deliverables
  • The ability to speak Danish or other languages is advantageous
  • Occasional travel may be required
Responsibilities
  • Proactively drive key milestones and outcomes as outlined by the customer and in alignment with the program framework
  • Consistently execute against the defined account processes within the defined program scope
  • Identify gaps that impact the customer experience, document them, and recommend potential resolutions
  • Advise customers in the build and testing of their use case
  • Deliver a superior onboarding experience to the customer by setting and meeting expectations
  • Mitigate risks proactively to ensure timely execution
  • Manage a high volume of projects and stay up to date with relevant notes, time entry and project status reporting
  • Engage with cross-functional teams as needed to complete customer projects and/or drive program initiative
  • Interface with VP and C-suite executives, both internally and externally, and make product and/or use case recommendations
  • Stay current on product features and functionality, platform changes, and partner technologies by attending enablement sessions, product release meetings, and other enablement activities to improve product knowledge
  • Contribute to the growth and evolution of the team by sharing customer and/or industry insights during meetings and driving new ways to improve the customer experience and/or drive better enablement for adoption

Sign In Enterprise offers a flexible visitor management system with compliance and risk management, multi-location global standardization, and contactless sign-in, featuring intelligent integrations with strategic business systems. The platform is highly customizable and utilized by global enterprises across various industries, including companies like DocuSign, Thermo Fisher, and VICE Media.

Company Stage

Series A

Total Funding

$13M

Headquarters

Burnaby, Canada

Founded

2015

Growth & Insights
Headcount

6 month growth

-27%

1 year growth

-32%

2 year growth

-48%