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Customer Success Engineer
Open to remote
Confirmed live in the last 24 hours
San Francisco, CA, USA
Experience Level
Desired Skills
  • You have 3+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, or implementation consultant
  • You have a great track record of driving successful technical adoption with medium to large-sized projects
  • You have hands-on experience in administering and deploying enterprise solutions
  • You have ample working knowledge of IT infrastructure and large SaaS platforms
  • You are proficient in Python, Java, Javascript and scripting languages like Powershell or Bash
  • You are proficient in using REST API's and reading documentation to query new endpoints
  • You have familiarity with Linux and Windows environments and using the command line
  • You have a good understanding of data modeling and data pipelines
  • Your passion for understanding customers' use cases, identifying gaps and resolving issues in the product is undeniable
  • You are confident in your communication and interpersonal skills
  • You possess a bachelor's degree or higher in Computer Science or a related field
  • You will work with customers to gain a deep understanding of their business processes, system environments and IT infrastructure
  • You will integrate and implement Moveworks solutions to customers platform and backend systems in a secure and performant manner
  • You will work closely with engineering and product teams to ensure scheduled targets are met during implementation, onboarding, and escalated technical support projects
  • You will ship code to enhance our internal tools
  • You will be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with our engineering team
  • You will be our customer advocate in influencing product roadmap and improvements
Desired Qualifications
  • Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) is a plus

201-500 employees

Moveworks uses conversational AI to deliver instant HR help.
Company Overview
Moveworks' mission is to revolutionize how companies support their employees — with the first AI platform that makes getting help effortless. The company operates a conversational AI to deliver instant HR help, addressing topics like benefits, new policies, and onboarding.
  • Fully paid comprehensive medical, dental, and vision coverage with no premiums
  • Fully paid short-term disability, long-term disability, and life insurance
  • Employee Assistance Program
  • Free daily meals
  • Discounts on select gym memberships
  • Unlimited PTO
  • Unlimited paid sick days
  • Up to 16 weeks of 100% paid parental leave
  • Generous paid holidays, tailored to your location
  • Medical, Family Care, and Military leave programs
  • Competitive salary
  • 401(k) with matching
  • Equity and stock options
  • Commuter and parking benefits
  • Manager mentorship program
  • Buddy program for new hires
  • Paid industry certifications
  • Continuing Education stipend