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Customer Success Engineer
Open to remote
Confirmed live in the last 24 hours
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Bash
JavaScript
JIRA
Java
Linux/Unix
REST APIs
Python
Requirements
  • You have 3+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, or implementation consultant
  • You have a great track record of driving successful technical adoption with medium to large-sized projects
  • You have hands-on experience in administering and deploying enterprise solutions
  • You have ample working knowledge of IT infrastructure and large SaaS platforms
  • You are proficient in Python, Java, Javascript and scripting languages like Powershell or Bash
  • You are proficient in using REST API's and reading documentation to query new endpoints
  • You have familiarity with Linux and Windows environments and using the command line
  • You have a good understanding of data modeling and data pipelines
  • Your passion for understanding customers' use cases, identifying gaps and resolving issues in the product is undeniable
  • You are confident in your communication and interpersonal skills
  • You possess a bachelor's degree or higher in Computer Science or a related field
Responsibilities
  • You will work with customers to gain a deep understanding of their business processes, system environments and IT infrastructure
  • You will integrate and implement Moveworks solutions to customers platform and backend systems in a secure and performant manner
  • You will work closely with engineering and product teams to ensure scheduled targets are met during implementation, onboarding, and escalated technical support projects
  • You will ship code to enhance our internal tools
  • You will be the first line of defense in solving customer support requests, and coordinating and prioritizing timely resolutions with our engineering team
  • You will be our customer advocate in influencing product roadmap and improvements
Desired Qualifications
  • Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) is a plus
Moveworks

201-500 employees

Moveworks uses conversational AI to deliver instant HR help.
Company Overview
Moveworks' mission is to revolutionize how companies support their employees — with the first AI platform that makes getting help effortless. The company operates a conversational AI to deliver instant HR help, addressing topics like benefits, new policies, and onboarding.
Benefits
  • Fully paid comprehensive medical, dental, and vision coverage with no premiums
  • Fully paid short-term disability, long-term disability, and life insurance
  • Employee Assistance Program
  • Free daily meals
  • Discounts on select gym memberships
  • Unlimited PTO
  • Unlimited paid sick days
  • Up to 16 weeks of 100% paid parental leave
  • Generous paid holidays, tailored to your location
  • Medical, Family Care, and Military leave programs
  • Competitive salary
  • 401(k) with matching
  • Equity and stock options
  • Commuter and parking benefits
  • Manager mentorship program
  • Buddy program for new hires
  • Paid industry certifications
  • Continuing Education stipend