Full-Time

Senior Site Reliability Engineer

Updated on 6/25/2026

Zuora

Zuora

1,001-5,000 employees

SaaS platform for subscription lifecycle management

No salary listed

Chennai, Tamil Nadu, India

In Person

Category
DevOps & Infrastructure (1)
Required Skills
Bash
Kubernetes
Python
Machine Learning
Apache Kafka
AWS
Terraform
Linux/Unix
Requirements
  • 8+ years of hands-on experience in Site Reliability Engineering, DevOps, or large-scale production operations
  • Advanced expertise in AWS, including architecture design across services such as EC2, EKS, VPC, IAM, RDS, S3, and CloudWatch
  • Deep experience with Infrastructure-as-Code using Terraform, including complex modules, state management, and governance
  • Strong programming and automation skills using Python and Shell; experience building production-grade automation systems
  • Expert-level Linux systems knowledge, including performance tuning, security hardening, and deep troubleshooting
  • Proven experience operating distributed systems and data streaming platforms such as Kafka in high-throughput environments
  • Demonstrated ability to work independently on complex, ambiguous problems with broad organizational impact
  • Proven technical leadership experience driving large, cross-team reliability or infrastructure initiatives, including setting technical direction, influencing design decisions, and mentoring engineers to deliver measurable outcomes at scale
  • AI & Automation Expertise: Practical experience designing or implementing AI/ML-driven automation in operations, reliability, or platform engineering
  • AI & Automation Expertise: Experience integrating AI capabilities into monitoring, alerting, incident response, or workflow automation systems
  • AI & Automation Expertise: Strong understanding of how AI can be safely and effectively applied in production environments
Responsibilities
  • Define and evolve SLOs, SLIs, and resilience patterns
  • Build AI-driven automation for detection, remediation, and forecasting
  • Lead cloud infrastructure and Kubernetes platforms
  • Drive incident response and operational excellence
  • Mentor engineers and influence org-wide reliability practices
Desired Qualifications
  • Experience with advanced observability platforms (Prometheus, Grafana, ELK, or similar) enhanced with AI-driven insights
  • Familiarity with predictive analytics, anomaly detection, or AIOps platforms
  • Experience influencing architectural decisions at a platform or product level
  • Prior experience operating in a 24/7, global, high-availability SaaS environment

Zuora provides a software-as-a-service platform that helps businesses run subscription-based models. It covers the entire customer lifecycle from acquiring customers to billing, payments, and revenue reporting. The core products include Zuora Billing and Zuora RevPro, which automate and streamline order-to-cash processes, recurring revenue management, and revenue recognition. Unlike many generic ERP tools, Zuora combines billing, revenue recognition, and financial reporting for subscription businesses in one system, serving a wide range of customers from startups to Fortune 100 firms and across technology, media, and telecom. Its goal is to enable companies to adopt or optimize subscriptions, scale efficiently, and improve financial operations through automation and integrated analytics.

Company Size

1,001-5,000

Company Stage

IPO

Headquarters

Redwood City, California

Founded

2007

Your Connections

People at Zuora who can refer or advise you

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Simplify's Take

What believers are saying

  • Silver Lake and GIC's April 2025 acquisition provides growth capital.
  • Partnerships with Workday, Nuvei, and Growfin expand revenue ecosystem.
  • Zuora Collections launch optimizes cash flow for subscription clients.

What critics are saying

  • Silver Lake cuts engineering talent, stalling AI innovation within 12 months.
  • Chargebee steals mid-market share via Salesforce integrations in 18 months.
  • Stripe Billing dominates AI startups' usage models in 6 months.

What makes Zuora unique

  • AI-Ready Monetization Catalog unifies pricing, packaging, and entitlements metadata.
  • Zuora Central automates full order-to-cash for enterprise subscription operators.
  • Feature-level monetization integrates entitlements without separate systems.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Performance Bonus

Company Equity

401(k) Company Match

Unlimited Paid Time Off

Paid Holidays

Parental Leave

Professional Development Budget

Mental Health Support

Flexible Work Hours

Remote Work Options

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
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