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Desktop Support Specialist
Confirmed live in the last 24 hours
Dallas, TX, USA
Experience Level
Desired Skills
  • Minimum 1 - 3 years of experience in a technical or support role
  • Some experience with Microsoft Active Directory and o365 administration
  • Knowledge of Microsoft and macOS desktop based operating systems
  • Knowledge of configuring mobile devices and assisting with network connectivity/VPN issues
  • Working knowledge of using a helpdesk/ticketing system
  • Excellent written communication skills for technical documentation
  • Excellent interpersonal skills to interact with clients face-to-face and over the phone
  • Ability to work independently and as part of a team
  • Willing to grow and learn new skills
  • Level 1 contact for company end-users seeking technical assistance
  • Perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions
  • Record events and problems and their resolution in the ticketing system
  • Follow-up and update customer status and information until resolved
  • Set up and manage various user accounts within Active Directory and o365, including new hires, terminations, and exchange type accounts
  • Troubleshoot various issues related to internal custom applications, o365 software, mac and PC hardware or operating system issues
  • Install and provide maintenance support for workstations, printers, scanners, and various peripherals
  • Image, configure and deploy desktops/laptops
  • Document internal procedures and create technical documentation and training materials
  • Some on-call after hours support may be required
  • Perform other duties as required

1,001-5,000 employees

Marketing agency
Company Overview
Ansira is structured with clients at the core to deliver digital, channel, and hyper-local marketing solutions that meet clients where they are on their customer experience journey.
  • Dynamic work environment
  • Professional development opportunities
  • Flexible work schedule
  • Health, dental, and vision insurance
  • Paid parental leave
  • Flex personal time off (PTO)
  • Volunteer time off (VTO)
  • Pet insurance
  • 401(k) matching
  • Employee assistance program
  • Employee-referral bonus program
  • Client-referral bonus program
  • Community involvement
  • Employee discount program
Company Core Values
  • Customer Fanatics: We fight & win together.
  • Re-Imaginers: We break the mold.
  • Relentless Movers: We always move forward.
  • Community Champions: We are better together.