Desktop Support Specialist

Confirmed live in the last 24 hours

Locations

Dallas, TX, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Communications

Requirements

Minimum 1 - 3 years of experience in a technical or support role
Some experience with Microsoft Active Directory and o365 administration
Knowledge of Microsoft and macOS desktop based operating systems
Knowledge of configuring mobile devices and assisting with network connectivity/VPN issues
Working knowledge of using a helpdesk/ticketing system
Excellent written communication skills for technical documentation
Excellent interpersonal skills to interact with clients face-to-face and over the phone
Ability to work independently and as part of a team
Willing to grow and learn new skills

Responsibilities

Level 1 contact for company end-users seeking technical assistance
Perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions
Record events and problems and their resolution in the ticketing system
Follow-up and update customer status and information until resolved
Set up and manage various user accounts within Active Directory and o365, including new hires, terminations, and exchange type accounts
Troubleshoot various issues related to internal custom applications, o365 software, mac and PC hardware or operating system issues
Install and provide maintenance support for workstations, printers, scanners, and various peripherals
Image, configure and deploy desktops/laptops
Document internal procedures and create technical documentation and training materials
Some on-call after hours support may be required
Perform other duties as required

In a world where it’s never been harder for brands to capture and keep customers, experience is everything. An independent, global marketing agency, Ansira believes designing relevant, persuasive experiences for all the right moments is the only way to strengthen relationships, cultivate brand loyalists, and assure profitable growth. That’s why Ansira arms brands and their sales partners with solutions to make those experiences possible: strategy, performance marketing, loyalty marketing, martech consulting and integration, channel partner marketing, and local marketing activation. For more information, visit Ansira.com or LinkedIn.

Primarily responsible to provide level 1 Helpdesk support to end-users, which includes onsite or remote diagnosis and repair of computers and applications. Troubleshooting incoming support requests and hotline calls. Consulting with users, to determine hardware, software, or system functionality. Hardware may include networking, workstations, printers, and phones. Exhibit great technical and troubleshooting skills, communication abilities, patience, problem-solving, and computer proficiency.

What you will do:

Level 1 contact for company end-users seeking technical assistance.
Perform onsite and remote troubleshooting through diagnostic techniques and pertinent questions.
Record events and problems and their resolution in the ticketing system.
Follow-up and update customer status and information until resolved.
Set up and manage various user accounts within Active Directory and o365, including new hires, terminations, and exchange type accounts.
Troubleshoot various issues related to internal custom applications, o365 software, mac and PC hardware or operating system issues.
Install and provide maintenance support for workstations, printers, scanners, and various peripherals.
Image, configure and deploy desktops/laptops.
Document internal procedures and create technical documentation and training materials.
Some on-call after hours support may be required.
Perform other duties as required.

Background and Experience:

Minimum 1 – 3 years of experience in a technical or support role.
Some experience with Microsoft Active Directory and o365 administration.
Knowledge of Microsoft and macOS desktop based operating systems.
Knowledge of configuring mobile devices and assisting with network connectivity/VPN issues.
Working knowledge of using a helpdesk/ticketing system.
Excellent written communication skills for technical documentation.
Excellent interpersonal skills to interact with clients face-to-face and over the phone.
Ability to work independently and as part of a team.
Willing to grow and learn new skills.

We are a culture of passionate, collaborative and respectful people. We are curious about finding the most strategic solutions, while being fearless in our pursuit of pushing the limits.

1,001-5,000 employees

Website

Marketing agency

Company Overview

Ansira is structured with clients at the core to deliver digital, channel, and hyper-local marketing solutions that meet clients where they are on their customer experience journey.

Benefits

Dynamic work environment
Professional development opportunities
Flexible work schedule
Health, dental, and vision insurance
Paid parental leave
Flex personal time off (PTO)
Volunteer time off (VTO)
Pet insurance
401(k) matching
Employee assistance program
Employee-referral bonus program
Client-referral bonus program
Community involvement
Employee discount program

Company Core Values

Customer Fanatics: We fight & win together.
Re-Imaginers: We break the mold.
Relentless Movers: We always move forward.
Community Champions: We are better together.