Emergency Department Business Manager

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Under the direction of the Senior Vice President, the Emergency Department Chair and the Director of Emergency Nursing, the Business Manager is responsible for all product inventory, supply distribution systems and processes in the Emergency Department. Leads, facilitates, and/or participates in process redesign and operational improvement projects in the Emergency Department. In collaboration with the ED leadership team develops, implements, and monitors the ED’s operating expense and capital budgets. Manages contract and vendor relationships. Works with providers and nursing colleagues in regards to new product introduction or product changes. Monitors the revenue cycle process, including development and implementation of corrective action plans. Works with finance colleagues on the development of business plans for new equipment and services, as well as case cost analyses. Develops, maintains and regularly reports performance metrics. Periodically benchmarks other organizations as best practice. Develops expertise in process redesign and operations improvement and is expected to use that expertise as a participant, facilitator, or leader in efforts to continuously improve operations. Other areas of responsibility include data and report management as well as system coordination, human resource management, and professional/other duties.

Job Description:

Essential Duties & Responsibilities including but not limited to:

BUDGETARY/MATERIALS RESPONSIBILITIES:

1) Manages the personnel responsible for all product inventory, supply distribution systems and processes in

the ED. Provides regular oversight and guidance to the ED supply coordinator. Responsible for the job

performance and evaluations of this individual.

2) Leads, facilitates, and/or participates in process redesign and operational improvement projects in the ED.

3) Under the direction of the ED leadership develops the annual Operating Budget, manages expense approval

process, monitors supply utilization and expenses, reports on variances and develops corrective action plans.

4) Under the direction of the ED leadership, develops the annual Capital Budget, procures capital items, monitors expenses, reports on variances and develops corrective action plans.

5) Assists in the development of the annual Nursing Labor Budget and monitors productivity in conjunction

with Nursing Leadership.

6) Negotiates contracts and manages vendor relationships

7) Works with surgeons and nursing colleagues in regards to new product introduction or product changes.

8) Manages Revenue Cycle Process, including reporting and enhancement for Surgical Services.

9) Works with Finance colleagues on the development of business plans for new equipment and services, as

well as case cost analyses.

10) Develops, maintains and regularly reports performance metrics.

11) Periodically benchmarks other organizations as best practice.

12) Develops expertise in process redesign and operations improvement and is expected to use that expertise as

a participant, facilitator, or leader in efforts to continuously improve operations.

SYSTEM COORDINATION:

1) Links departmental goals to organizations mission and goals.

2) Works collaboratively to solve problems improve processes and integrate services within the department and

with other departments.

3) Supports new ideas and changes within the department by actively participating and contributing.

4) Demonstrates flexibility in meeting demands of the department.

5) Organizes and prioritizes work to meet deadlines.

6) Demonstrates initiative to diagnose problems, attain needed resources and provide solution.

7) Develops effective communication methods to keep staff and others informed about activities of the

organization and department.

8) Responds calmly and efficiently during crisis and/or emergency situations.

HUMAN RESOURCE MANAGEMENT:

1. Under the direction of ED leadership works with the Human Resources Department to recruit, hire and retain

qualified personnel.

2. Assists with scheduling Interviews, screens and works with leadership to offer employment to job candidates,

communicates department and LHMC policies, and work assignments,

3. Together with the ED leadership assures appropriate orientation is set up for new staff.

4. Fosters a systematic awareness of the diversity that exits within the organization, including culture, ethnicity,

gender and age, and promotes an environment that is sensitive to the needs of diverse populations.

5. Supports forums for individual and team recognition.

6. Provides a safe environment for risk taking by championing new ideas and encouraging creativity among staff.

7. Assists ED leadership to ensure that position description performance evaluations forms are completed for all

staff on an annual basis.

8. Demonstrates knowledge in the implementation of human resource management processes, policies, rewards,

staffing and development.

9. Treats colleagues according to the LHMC guiding principles.

10. Keeps ED Leadership informed regarding staff concerns.

11. Serves as role model to colleagues and new employees by fostering positive communication and cooperation.

PROFESSIONAL/OTHER DUTIES

1) Communicates effectively and professionally both verbally and in writing.

2) Establishes and maintains a good working relationship with colleagues, management, customers and

visitors.

3) Uses tact and diplomacy in all interactions.

4) Handles staff and patient confidential information in strict conformance with department/institutional policy.

5) Demonstrates effective teamwork skills by sharing information and encouraging input from other members

of the team.

6) Delegates work appropriately and provide direction and guidance to support staff.

Incorporates Lahey Clinic Guiding Principles, Mission Statement and Goals into daily activities.

13) Complies with all LHMC Policies.

14) Complies with behavioral expectations of the department and LHMC.

15) Maintains courteous and effective interactions with colleagues and patients.

16) Demonstrates an understanding of the job description, performance expectations, and competency

assessment.

17) Demonstrates a commitment toward meeting and exceeding the needs of our customers and consistently

adheres to Customer Service standards.

18) Participates in departmental and/or interdepartmental quality improvement activities.

19) Participates in and successfully completes Mandatory Education.

20) Performs all other duties as needed or directed to meet the needs of the department.

Minimum Qualifications:

Education:

Knowledge of business and accounting practices typically acquired by achieving a Baccalaureate Degree in Business or related field.

Licensure, Certification, Registration:

Not Applicable

Skills, Knowledge & Abilities:

Strong analytical skills, excellent communication skills to foster positive interactions with various colleagues throughout the institution, ability to work collaboratively and calmly in difficult situations. Knowledge of supply chain management and expense monitoring processes. Must possess the ability to learn applications and reporting software. Knowledge of business concerns in a healthcare setting. Must be proficient with Microsoft Office products. Familiarity and experience with electronic health records.

In the absence of any of these skills, demonstrates the ability to be thoroughly trained to meet organizational standards.

Experience: 3 years of experience in professional environment.

Key Relationships:

Position Purpose/Activities

1. Senior Vice President Direction, Project prioritization and management Guidance and coordination for all Activities

2. Chair Emergency Medicine Communication and coordination for analytic activities in their respective areas Direction, Project prioritization and management

3. Associate Chief, Emergency Services Guidance and coordination for all Emergency Services Activities

4. Director of Emergency Nursing Communication and coordination for analytic activities in their respective areas Direction, Project prioritization and management

5. Supply Distribution Personnel Provide leadership, supervision and support

6. Central Supply Management Communication and coordination of efforts to insure a smooth flow of materials for Emergency services

7. Physicians/Providers Communication regarding development of new /

replacement product analyses, development of capital planning and budgets, and reporting on progress of various projects

8. Finance Directors Working with guidance from and in conjunction with the Finance Directors to initiate and complete various financial analyses.

9. Vendors Communication regarding development of new / replacement product analyses.

Scope/Impact Statement: Responsibility for coordinating operational and budgetary process for Emergency Services.

Work Schedule: Indicate either Yes or No as appropriate. Hours of work may be subject to change based upon the needs of the business/department.

On Call: Usually Not Shift Rotation: Occasionally Weekends: Occasionally

Pay Range:

$102,003.00 USD - $140,005.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled