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Customer Service Representative
Posted on 6/14/2022
INACTIVE
Locations
Tempe, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Requirements
  • High school diploma or GED equivalent
  • Previous customer service experience
  • High emotional intelligence and the ability to de-escalate challenging situations
  • Critical thinking skills and the ability to make appropriate judgment calls
  • Passion for the work we do and the impact we are making within our industry
  • Strong learning agility - The ability and willingness to learn new things
  • Tech savviness - You can navigate multiple systems, learn new tools, and effectively troubleshoot
  • Resilience - We like fast learners that take ownership in their role!
  • Willingness to embrace new challenges every day - Adaptability and flexibility are critical!
  • Bachelor's degree
  • 1+ years of customer service experience
  • Previous retail, restaurant, and/or hospitality experience
  • Must be able to read, write, speak, and understand English
Responsibilities
  • Be the voice of Carvana! You will interact with customers on the phone, receiving inbound calls and making outbound calls
  • Build relationships with customers and advocate for them throughout the car buying process
  • Ask probing questions, understand the customers' needs and priorities, and problem-solve in real time
  • Encounter a variety of conversations - Every call is unique! Some examples include:
  • Answering vehicle purchase inquiries: explaining financing terms, and guiding prospective customers through the buying process
  • Helping resolve customer account issues: title and registration, repairs needed after vehicle delivery, and financing inquiries
  • Collaborating with internal teams such as Registration, Financial Operations, and other key Carvana departments
  • Other duties as assigned
Carvana
Carvana is a leading e-commerce platform for buying and selling used cars.
Company Overview
Carvana is a leading e-commerce platform for buying and selling used cars.