Full-Time

Enterprise Customer Success Manager

Updated on 4/27/2024

Glean

Glean

201-500 employees

AI-powered workplace search and knowledge solution

AI & Machine Learning

Senior

Palo Alto, CA, USA

Required Skills
Sales
Communications
Zendesk
Requirements
  • 3 - 7 years in a similar role within an international / B2B SaaS company
  • Proven experience in Enterprise Customer Success, including track record of attaining targets
  • Proficiency with tooling such as CRM software, Slack, Zendesk, Metabase, Glean
  • Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and internal stakeholders
  • Familiarity with Value Selling and ability to do deep discovery with customers
  • Demonstrated project management experience, including planning, execution, and stakeholder management
  • Detail-oriented mindset with a focus on continuous improvement and operational excellence
  • Live into our company values: Make it Better, Make it Together, Make it Customer Driven
  • Ability to travel periodically and be in the office regularly
Responsibilities
  • Serve as the primary point of contact and trusted advisor for a select book of customers at Glean
  • Conduct regular check-ins with customer stakeholders to address questions or issues and understand their strategic objectives
  • Lead the onboarding process for new Enterprise customers, ensure a smooth handoff from Sales and fast time to first value
  • Comfortably do discovery into your customers’ needs, uncovering upsell opportunities within your account book and flagging when there is risk
  • Own and report on key performance indicators such as Retention, Healthscore, Active Users, Multithreading, EBRs, and more

Glean delivers an advanced AI-powered workplace search and knowledge discovery solution. By harnessing generative AI and deep learning-based large language models, it enhances semantic understanding of natural language queries. This leads to personalized results and continuous improvement of search capabilities based on company-specific language and contexts.

Company Stage

Series D

Total Funding

$355.3M

Headquarters

Palo Alto, California

Founded

2019

Growth & Insights
Headcount

6 month growth

58%

1 year growth

116%

2 year growth

306%

Benefits

Healthcare - Happy and healthy go together. We cover medical, dental, and vision for you and yours.

Competitive compensation - Have a real stake in your job and your future with competitive stock options.

401(k) - We make it easy to save for the future today by contributing to a 401k.

Flexible work - We work 3 days a week in the office, though we believe in folks working where they can be most effective.

Company events - We work hard and play hard - from weekly happy hours to our annual company retreat.

Unlimited PTO - Flexible hours, PTO, company-wide summer and winter break shutdown

Transparent culture - By default we keep things open and accessible so we can make better decisions together, faster.

Learning and development - We offer a learning stipend to help you grow and achieve your goals.

Free meals - With lunch and dinner options every day, no need to work while you’re hungry.