Director – Product Management

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Hybrid flexibility: At Blackhawk Network, you’ll enjoy the best of both worlds—focused remote work plus in-person collaboration on Tuesdays and Wednesdays, our regular in-office days at our Pleasanton headquarters. This rhythm gives you the tools, connection, and autonomy you need to make a real impact.

Overview

At the heart of driving value from our network is the ability to transform data into actionable insights, accessible tools, and measurable outcomes. The Director of Data Products will build industry-leading data capabilities that unlock value for BHN, our clients, and end consumers through intelligent data products, self-service analytics platforms, and insights that drive strategic decision-making. 

This role reports to the VP of Product for Global Core Services and sits alongside our developer experience & payment platforms. It is responsible for several important outcomes (and associated example metrics): 

• Build self-service analytics and insights platforms that enable internal teams, clients, and partners to access actionable data in real-time (platform adoption rates, time-to-insight, user satisfaction) 

• Develop data products that drive enterprise value through predictive analytics, personalization engines, and intelligence layers (revenue impact from data-driven features, model accuracy, feature adoption) 

• Create client-facing data tools and reporting capabilities that demonstrate ROI and enable program optimization (client retention tied to data tools, data product revenue, engagement metrics) 

• Establish modern data infrastructure, governance frameworks, and AI/ML capabilities ensuring data quality, compliance, and scalability (data quality scores, model deployment velocity, compliance audit success) 

• Drive data monetization strategies and embedded analytics offerings that create new revenue streams (data product revenue, API adoption, partner integrations) 

Responsibilities

• Lead product strategy for internal and external data products including self-service analytics platforms, embedded reporting, predictive models, and AI-powered insights 

• Design and deliver client-facing data tools providing actionable insights into consumer behavior, program performance, and competitive benchmarking 

• Build internal data products and intelligence layers that power personalization, fraud detection, demand forecasting, and optimization across BHN's portfolio 

• Develop modern data infrastructure strategy including real-time data pipelines, data mesh architecture, and scalable analytics environments 

• Drive AI/ML product capabilities including recommendation engines, propensity models, and automated insights generation 

• Establish comprehensive data governance frameworks ensuring compliance with privacy regulations (GDPR, CCPA) and ethical AI principles 

• Create data democratization strategies enabling self-service access while maintaining security, quality, and appropriate guardrails 

• Define and implement data monetization strategies including embedded analytics, data-as-a-service offerings, and insights partnerships 

• Partner with engineering to build scalable data platforms, APIs, and tools serving diverse internal and external stakeholders 

• Champion a data-driven culture through education, enablement, and demonstrating value through data storytelling 

• Define business cases for data product investments and collaborate with executive management to develop vision and prioritize growth strategies 

• Establish data product metrics, KPIs, and measurement frameworks demonstrating business value 

Qualifications

• Demonstrated track record of data product management with deep expertise in analytics platforms, business intelligence, and data-driven product development 

• Strong knowledge of modern data architecture including data warehouses, data lakes, streaming platforms, and cloud-native solutions (Snowflake, Databricks, BigQuery, etc.) 

• Experience building self-service analytics tools, embedded reporting solutions, and data visualization platforms (Tableau, Looker, Power BI, or similar) 

• Expertise in AI/ML product development including recommendation systems, predictive analytics, and MLOps practices 

• Deep understanding of data governance, privacy regulations (GDPR, CCPA), PII handling, and ethical AI considerations 

• Knowledge of data monetization strategies, data-as-a-service models, and embedded analytics partnerships 

• Understanding of payments and fintech data including transaction analytics, consumer behavior patterns, and fraud detection 

• Proven ability to translate complex data concepts into accessible products for non-technical users 

• 10-12+ years of total work experience across data products, analytics platforms, business intelligence, or data science 

• Background in financial services is a strong plus 

• Entrepreneurial, independent mindset with ability to operate in ambiguous environments 

• Strong written and verbal communication skills, including ability to present data insights and strategy to executive audiences 

• International experience and awareness of regional data regulations preferred 

• Engaging leadership to drive data-driven decision making and product-led mindset into organizational culture with enthusiasm 

• Bachelor's Degree in Computer Science, Data Science, Statistics, Engineering, or related quantitative field required; Master's degree or MBA is a plus 

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Benefits

Salary Range for California Residents Only: $184,060.00 to $248,500.00

Salary Range for Illinois Residents Only: $146,290.00 to $197,500.00

Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2025, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees. 

EEO Statement

Blackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other “Fair Chance” laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records.  For Philadelphia applicants or jobs, please see a copy of Philadelphia’s ordinance on this topic by clicking this link: https://codelibrary.amlegal.com/codes/philadelphia/latest/philadelphia_pa/0-0-0-280104.