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Full-Time

Support Engineer 3

Confirmed live in the last 24 hours

Blueprint Technologies

Blueprint Technologies

501-1,000 employees

Technology solutions for digital transformation

Consulting
Enterprise Software

Compensation Overview

$60k - $75.5kAnnually

Mid

Dallas, TX, USA

Category
Customer Experience
Customer Support
Customer Success & Support
Requirements
  • A 4-year technical degree or equivalent work experience, plus a minimum of 3 years of experience in technical support or MIS in an Enterprise environment.
  • Demonstrated technical competence with Microsoft BackOffice Technologies.
  • Conversationalist level of knowledge of all Microsoft products used in an enterprise environment. MCSE certification is preferred.
  • Strong technical writing skills and familiarity with Microsoft Office Applications.
  • Ability to effectively communicate with customer managers and executives on technical and business issues.
  • Strong organization, time management, project management, and negotiation skills.
  • At least 3 years of experience working with Microsoft Skype for Business and Microsoft Teams.
  • Strong background in Windows-based operating systems and applications with at least 3 years of experience.
  • Strong network and/or VoIP experience with underlying technologies, including Routing and Switching Protocols, TCP, DNS, QoS, SIP, VLANs, and WAN protocols, with at least 3 years of experience.
Responsibilities
  • Deliver timely and high-quality incident resolution, focusing on root cause analysis, prevention, and knowledge transfer.
  • Utilize knowledge of the customer environment to resolve issues in a timely manner.
  • Manage escalations and sub-cases to ensure timely and high-quality resolution of all issues.
  • Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
  • Work with Technical Account Managers to effectively manage hot sites, including documented action plans and daily status updates for the customer and Microsoft management.
  • Execute a formal post-mortem process upon closure of critical issues.
  • Initiate and participate in triage meetings to share knowledge with other engineers and efficiently resolve customer problems.
Blueprint Technologies

Blueprint Technologies

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Blueprint Technologies provides technology solutions that assist companies in enhancing their operations through digital transformation. They focus on helping organizations develop and implement digital strategies that include new products, services, and business models aimed at improving customer experience. Their team, composed of engineers and scientists, works to identify ways to incorporate automation and intelligence into how information is used, which helps organizations build infrastructure that is more agile and reliable. This enables businesses to make informed decisions. Blueprint Technologies distinguishes itself from competitors by having a strong emphasis on client satisfaction and a proven history of success across various large industries. Their goal is to guide companies toward a successful digital future by delivering impactful software solutions and proofs of concept.

Company Stage

N/A

Total Funding

N/A

Headquarters

Bellevue, Washington

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Blueprint's recognition as Washington State’s #1 Fastest-Growing Company and Consulting Magazine’s #1 Fastest-Growing Firm indicates strong growth potential and career advancement opportunities.
  • The launch of the Databricks Brickbuilder Accelerator positions Blueprint as a leader in rapid digital transformation, offering employees the chance to work on pioneering projects.
  • Their client-obsessed and customer-focused approach ensures a dynamic work environment centered around innovation and tangible impact.

What critics are saying

  • The acquisition of Blueprint by SIG could lead to changes in company culture and strategic direction, potentially affecting employee satisfaction.
  • Operating in the highly competitive digital transformation space requires constant innovation to maintain a competitive edge, posing a risk of falling behind if not sustained.

What makes Blueprint Technologies unique

  • Blueprint Technologies stands out by focusing on digital transformation with a strong emphasis on customer experience and agility, unlike competitors who may prioritize technology over user-centric solutions.
  • Their proven track record across multiple billion-dollar industries and rapid growth accolades highlight their ability to deliver impactful and innovative solutions.
  • The company's strategic partnerships, such as the Brickbuilder Accelerator with Databricks, showcase their commitment to cutting-edge technology and rapid deployment.

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