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Full-Time

Customer Success Manager

Posted on 6/20/2024

Hiya

Hiya

51-200 employees

Enhances trust and identity in voice calls

Mid, Senior

London, UK

Category
Customer Experience
Customer Success
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Requirements
  • 3+ years in Customer Success
  • Experience working directly with enterprise customers (Fortune 500)
  • A proven track record of exceeding goals in a measured, metric-driven environment
  • History of collaborating with multiple teams to improve customer experience
  • Excellent written and oral communication skills
Responsibilities
  • Communicate with customers to track account health and ensure future success
  • Partner with customers to deliver insights from their data
  • Serve as the primary contact for new customer onboarding and support
  • Engage underperforming customers with insights and suggestions for optimization
  • Identify and prioritize key accounts for maintaining customer satisfaction
  • Share customer insights and suggestions with Product and Sales leadership
  • Responsible for expansion and retention metrics with the book of business
  • Have a 360-degree view of customer accounts and key players

Hiya Inc. specializes in improving trust and security in voice communications with its innovative Voice Security Platform. This platform incorporates Branded Call and Secure Call technologies, backed by machine-trained models to deter fraud, appealing to organizations and users looking for dependable communication solutions. With tools like Hiya Connect and Hiya Protect, and partnerships with major telecoms like AT&T and Samsung, the company is a leader in its industry, offering employees a chance to work on impactful and widely used technology advancements in a dynamic environment.

Company Stage

Series B

Total Funding

$43.7M

Headquarters

Seattle, Washington

Founded

2016

Growth & Insights
Headcount

6 month growth

-9%

1 year growth

-7%

2 year growth

3%