Role and responsibilities

• Work as a part of the Customer Security Operations organization to protect ZeroFox customers from digital crime, making the internet a safer place
• Protect our customers by analyzing data, patterns, and alarms in accordance with team procedures
• Identify and remediate malicious activity based on both historic and emerging trends.
• Utilize communications both internal and external to help prevent security events that negatively affect our customers.
• Deliver regular reporting to ZeroFox and the Disruption Partner
• Act as an internal escalation point for customer abuse reports 

Required qualifications and skills

• 2-3 years in an investigative role or equivalent experience.
• Knowledge of current or emerging trends in the threat landscape (e.g. Phishing, Scams, Malware, Payment Fraud, Content Complaints, etc.).
• Ability to identify malicious activity within a customer account, website, etc.
• Ability to identify a malicious threat actor versus a compromised customer.
• Ability to use internal and external investigative tools to perform a thorough investigation while maximizing performance. 
• Ability to make autonomous decisions framed by established policy
• Strong communication skills
• Excellent analytical skills & problem-solving skills, combined with the ability to provide quick resolution to problems
• Experience analyzing and producing KPI reports

Desired qualifications and skills

• Experience with Registar & Web Hosting provider products and services.
• Experience in payment & fraud investigation
• Experience in reviewing phishing/malware
• Experience with Compliance in the fields of privacy, community guidelines, content moderation, intellectual property

Benefits

• Competitive compensation
• Community-driven culture with employee events
• Generous time off 
• Comprehensive health benefits & 401(k) plan
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Interested?

• Ready to apply? Visit us at https://www.zerofox.com/careers to find out more and join the best team in the security industry.
• Not ready to apply? Email careers_at_zerofox_dot_com to speak with a member of the team!

Other Information

• This position will report to the Director, Security Operations
• This position may entail up to 5% travel
• Work to be partially performed at our office in Savannah, GA (hybrid)
• This role requires occasional work on nights and weekends as needed.