Energy Billing Analyst
Posted on 11/9/2023
INACTIVE
Locations
Shelton, CT, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Excel/Numbers/Sheets
CategoriesNew
Customer Success & Support
Requirements
- 4-year college degree preferred
- Previous related work experience with knowledge of accounting concepts, invoice processing and validation
- Experience in the energy or utility industry strongly preferred
- Strong attention to detail with excellent time management; problem solving, project management and follow through skills are critical
- Driven to create and improve processes to create a positive impact within an organization
- Proficient in using MS Excel to combine and analyze data from various sources and generate reports and graphics; must be able to combine large volumes of data for consolidated reporting
- Strong customer service orientation with the ability to interface with all levels within our customers’ organizations
Responsibilities
- Create, review, and approve utility invoices ensuring accuracy and timely delivery
- Investigate billing and payment errors, resolve discrepancies, and reconcile accounts
- Understand our Energy Management Outsourcing Agreements and ensure all location discount schedules are updated and accurate monthly
- Work closely with our rates specialists to ensure the maintenance of utility tariff data within our database
- Ensure the satisfaction of all customers by providing timely responses to inquiries and providing superior level of service
- Track and obtain missing invoices from utility providers
- Participate in customer requested or other internal projects to advance the mission of the organization
- Actively participate in the development of our systems, tools, and processes
Desired Qualifications
- Career advancement opportunities in a fast-growing, supportive company environment
- Competitive pay
- Full benefits package including medical, dental, vison, 401K, life insurance, and disability insurance
- Opportunity to work as part of a team that values its members and works together to achieve positive change