Client Relationship Manager 3

JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full-time remote employees spread throughout the country. The reason JMARK is a "best" place to work can be summed up in one word: culture. Nurturing a respectful, supportive, dynamic, spirited culture among the more than 125 individuals that make up JMARK is a point of passion for CEO Thomas Douglas. It matters so much to him that every decision made regarding JMARK is run through the filter of how it will impact the culture at large—as well as every employee on an individual level.

This dedication to creating a positive environment has been instilled in every leader at any level—including the board of directors—and passed down to every employee in the company. From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone. In fact, this feeling of fellowship is so strong that it transcends the distances between teammates working from home or in different locations.  The words "People First" are in our slogan, and everything that happens at JMARK leads back to that phrase.

Award-winning Managed Service Provider seeking a motivated Client Relationship Manager III:

Think vCIO and/or Technology Sherpa and you’ll have a better understanding of what is required to be a successful Client Relationship Manager (CRM III). This role will require you to leverage your extensive technical expertise and tenured client management experience to translate client needs into strategic technical solutions.

Building and translating the vision surrounding a technology strategy will require business application and workflow analysis, conceptual architecture design, detailed costing and reporting, and executive interaction. A CRM III should provide a skill set that affords them recognition as a subject matter expert both internally at JMARK and with clients you will be responsible for supporting.  

You will be responsible for orchestrating complex interactions with Board and C-level executives, leading discussions on technology strategy, and facilitating transactions that are mutually beneficial to JMARK and our clients.

Odds are this job is not right for you. But, if you happen to possess the skills and personality traits we are looking for, this may very well be your dream job. Seriously.   

But before we go further, We have a WARNING: We move very fast.

You also must be awesome at working with a kickass team, reliable, have a high level of initiative, and coordinate with other individuals in and out of our company.  You need to operate at a high level, enjoy managing interruptions and unplanned disruptions while navigating through the schedule you’ve built for your day, and have impeccable written communication skills so that nothing falls through the cracks.  You must be able to track your technical work and the value you’ve produced in a ticketing system along with keeping track of the time spent on each item.  All that said, you must be the type of person that thrives in this fast-paced environment.  To do that, we need you to be very organized, a clear thinker, and someone who works quickly and communicates well.  

Duties and Responsibilities:

The Right Person:

• Demonstrate comprehensive knowledge of the JMARK Optimized Solution Stack (JOSS) and utilize best practices to formulate organizational strategy.
• Communicate the scope of work for all JMARK solutions effectively.
• Collaborate with Solutions Architects and Core Service Teams to design solution architectures aligned with company and client objectives.
• Cultivate trust-based consultative relationships with clients, positioning yourself as a trusted technology consultant.
• Develop sales strategies to navigate challenging budgetary and relationship conversations with clients.
• Collaborate seamlessly with cross-functional teams including Business Development, Onboarding, Service, Engineering, Projects, and Admin to achieve joint success.
• Coordinate with the Projects Team to establish project schedules and set accurate client expectations related to implementation.
• Lead or participate in sales presentations, project management kickoff meetings, and service post-mortems as needed.
• Prepare and document QBRs, and schedule appointments with C-level contacts for quarterly reviews.
• Ensure all client objectives are captured during QBRs and translated into actionable items.
• Manage commitments resulting from client interactions, including setting next QBR appointments and managing quote creation.
• Take full accountability for Agreement Renewal timelines and objectives to retain and grow the client base.
• Maintain professional appearance and be willing to travel throughout the sales territory.

Professional Development:

• Participate in ongoing training and pursue various manufacturer and software certifications.
• Stay current on industry trends and share findings with team members.
• Develop personal skills to excel both individually and as a member of the JMARK team.
• Engage in company-sponsored position-related activities.
• Continuously refine and apply the Sandler selling methodology to drive consistent sales outcomes.

Skills and Qualifications:

• Valid driver's license and proof of vehicle insurance.
• Ability to work independently and collaboratively within a team.
• Exceptional written and oral communication skills.
• Strong attention to detail and time management abilities.
• Self-motivated with a passion for developing people.
• High levels of self-accountability and enthusiasm for learning.
• Five or more years of relevant experience preferred, or demonstrable competence in technical and/or client relationship management.
• Experience supporting clients and vendors with a focus on value creation and retention.

Unlock your potential as a Senior Client Relationship Manager (CRM III) at JMARK and become an integral part of our mission to deliver innovative solutions and unparalleled client satisfaction. Apply now to embark on a rewarding journey with us!

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