Spa Supervisor

Job Description

The Spa Supervisor will supervise the spa department and oversee all spa groups. Under the direction of the Spa and Wellness Management team, oversee spa reservations, reception, and facilities.  Maintain day to day operations of the spa facility to assure a smooth, 5-Star experience while exceeding every guest’s expectation all while maintaining a positive working environment. 

What you will be doing:

• Attend to the needs of the guests following Fairmont Austin Standards.
• Demonstrate a professional and positive demeanor with members and guests.
• Accountable for all front office, reservations, group sales and public area operations.
• Develop and motivate staff to meet and exceed established service standards.
• Create and maintain a professional, safe, and nurturing environment where the experience at Fairmont Austin lends itself to making a difference in our guest’s lives.
• Participate in and lead training for support staff in the areas of safety, guest service and team building.
• Address staff and guest’s concerns or questions, resolving appropriately.
• Take ownership of any guest or staff related problem and handle accordingly.
• Assure a clean, crisp and sanitary spa facilities
• Participate in spa reservations, front desk, group sales and attendant staff to ensure the staff is informed, trained and inspired.
• Maintain availability and dedication to Fairmont Austin, being available to work weekends, holidays, and evenings.
• Work cooperatively and professionally with all departments.
• Attend regular meetings as directed by the Spa and Wellness Management Team.
• Comply with all Fairmont Austin Company safety and health policies and procedures.
• Maintain a thorough knowledge of all Spa treatments, Wellness activities and take home products as well as all retail products.
• Keep management informed with all guest, staff and program issues.
• Stay current on all department information, become well-versed and trained in its application.
• Perform other duties as assigned by Manager.
• Maintain the work area to ensure a safe and sanitary environment.
• Share all pertinent information and give appropriate feedback to staff members.

Qualifications

• Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time.
• High School Diploma or equivalent preferred.        
• Some computer knowledge helpful; not required. 
• Knowledge of Microsoft Office application, Book4Time, Resort Suite (will train) and basic accounting principles.
• Excellent personal appearance
• Good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. 
• Knowledge of guest service and/or hospitality industry a plus.
• Reliable and energetic with strong communication skills.
• Flexible schedule required.
• Ability to work well with others.