Full-Time

Senior Software Engineer

Forward Deployed

Updated on 9/3/2026

FleetWorks

FleetWorks

11-50 employees

AI-powered brokerage call automation for logistics

No salary listed

San Francisco, CA, USA + 1 more

More locations: Chicago, IL, USA

In Person

Based in Chicago, with travel of 20–30% to customer sites nationwide.

Category
Solution Engineering (2)
,
Required Skills
LLM
Node.js
TypeScript
REST APIs

Get referred to FleetWorks

See people who can refer or advise you

Requirements
  • The candidate must have 3–6+ years of professional software engineering experience with clear ownership of complex, production-critical systems.
  • The candidate must have strong command of TypeScript, Node.js, and REST API design, including debugging and integrating with external systems.
  • The candidate must have hands-on experience with AI-driven systems, including tuning agent behavior, refining prompts, and shaping workflow logic based on customer feedback.
  • The candidate must demonstrate strong communication and judgment when balancing speed, reliability, and real-world constraints.
  • The candidate must be based in Chicago and willing to travel 20–30% to customer sites.
Responsibilities
  • Own customer deployments end-to-end, from initial scoping to integration design to production rollout.
  • Work directly with customer operators and leaders to understand real workflows, pain points, and edge cases, translating them into clear, high-quality technical solutions.
  • Build production features and integrations that allow AI agents to operate inside complex customer environments.
  • Diagnose and resolve issues in the field, often in real time and with incomplete information, owning outcomes through resolution.
  • Travel 20–30% to customer sites nationwide to unblock deployments, map operational processes, and ensure successful go-lives.
  • Collaborate closely with product and core engineering to shape the roadmap based on direct field observations.
  • Develop tools and reusable workflows that improve deployment speed and reduce friction for future customers.
  • Own outcomes end-to-end to ensure customers experience immediate and measurable value from the platform.

FleetWorks automates logistics brokerage processes using AI to handle inbound and outbound calls for carriers, putting brokerage operations on autopilot. Its product answers every inbound carrier sales call, negotiates terms, and integrates with existing systems to improve response times and efficiency. The service is subscription-based and aims to deliver time and cost savings, claiming up to 4 hours saved per day per carrier representative and about 80% cost savings versus traditional methods. The company differentiates itself by delivering automated, call-centric brokerage automation that can be integrated seamlessly into a broker’s workflow. The goal is to streamline logistics operations, reduce overhead, and improve carrier coverage and customer satisfaction by automating routine communications.

Company Size

11-50

Company Stage

Series A

Total Funding

$17.1M

Headquarters

San Francisco, California

Founded

2022

Get referred to FleetWorks

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • FleetWorks says it processes 30,000-plus daily loads across 40-plus brokerages.
  • The company reports 28,000-plus active carriers, creating stronger matching density.
  • SONAR's August 2026 launch gives agents real-time pricing context during every negotiation.

What critics are saying

  • FleetWorks depends on brokers trusting AI to price freight before human escalation.
  • Uber Freight, TMS vendors, and brokers can replicate call automation inside existing workflows.
  • If rate-automation commoditizes, FleetWorks becomes a feature, killing standalone margins within years.

What makes FleetWorks unique

  • FleetWorks' AI dispatcher handles phone, email, and SMS across broker workflows.
  • Paul Singer's Uber Freight product background gives FleetWorks freight-domain credibility and integrations.
  • The August 2026 SONAR tie-in embeds live rates and coverage scores into negotiations.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Unlimited Paid Time Off

Company News

Yahoo Finance
Aug 10th, 2026
FleetWorks integrates SONAR's live freight rates into AI marketplace handling 30,000+ daily loads

FleetWorks, an AI marketplace for freight brokers and carriers, has partnered with SONAR, a freight market data provider, to integrate live market intelligence into its platform. The integration embeds SONAR's TRAC rates and coverage scores directly into FleetWorks' AI agents across phone, email, and SMS workflows. The partnership addresses a common industry problem: the lag between receiving market data and negotiating loads. FleetWorks' AI agents now reference current spot rates and market conditions during negotiations, escalating to human oversight when conditions fall outside set parameters. FleetWorks currently processes over 30,000 daily loads across 40-plus brokerages, working with a network of 29,000-plus carrier MCs. The integration is now live for FleetWorks carriers and automatic for brokers using both platforms.

IT桔子
Oct 15th, 2025
FleetWorks Secures $15M Seed Funding

FleetWorks, an AI logistics platform developer, has secured $15 million in seed funding. The investment round included participation from LFX Venture Partners, Saga Ventures Management, Y Combinator, and Bill Trenchard.

AIM Media House
Oct 15th, 2025
FleetWorks Raises $17M to Accelerate Cargo-Trucker Matching

FleetWorks raises $17M to accelerate cargo-trucker matching. FleetWorks is reshaping freight logistics with an always-on dispatcher, matching thousands of truckers with cargo instantly and streamlining broker workflows across the U.S. FleetWorks has raised $17 million to grow its platform that matches cargo with trucking carriers, including a $15 million Series A led by First Round Capital, with participation from Y Combinator, Saga Ventures, and LFX Venture Partners. The company will use the funds to expand its team, deepen broker integrations, and enhance its always-on dispatch engine. CEO Paul Singer, who left a product role at Uber Freight to start FleetWorks, said, "They were one of the few who really understood that we were building a marketplace company." Singer founded FleetWorks with Quang Tran, who previously worked at Airbnb. FleetWorks is addressing inefficiencies in freight logistics, where small carriers and brokers still rely heavily on phone calls, spreadsheets, and fragmented load boards. The platform connects carriers with cargo automatically, streamlines communications, and reduces delays. "Live dispatch" for trucks - not a dashboard. FleetWorks operates as a continuous dispatcher, monitoring cargo requests and carrier availability in real time. Unlike traditional load boards, the system automatically handles routing, pricing, carrier preferences, and operational constraints, eliminating the need for manual input. Singer described the level of detail the dispatcher manages. "Is the driver heading to a facility that requires steel-toed boots? Or does the trucker need to be home by Friday? Do they want a phone call? Do they want a text message? Do they want to come to our portal and talk to an agent there?" The dispatcher assigns each task to specialized models that work in parallel, ensuring accurate matching across multiple dimensions simultaneously. The approach reduces repetitive back-and-forth communication. FleetWorks captures subtle operational requirements that typically require dozens of manual messages between brokers and carriers. This automation helps smaller carriers access loads more efficiently while allowing brokers to focus on moving freight rather than coordinating logistics. The platform ensures that new loads are matched with the most suitable carriers immediately, increasing utilization and reducing idle time by running continuously in the background. Why this isn't just another freight app. FleetWorks differs from existing freight platforms such as Uber Freight, Flexport, and Convoy by embedding matching into the carrier's preferred communication channels. The platform adapts to phone calls, texts, emails, and portal messages, enabling carriers to interact without changing their routines. Bill Trenchard of First Round, who led Uber's seed round, said, "Traditional software is just not good at this. You're structuring data before you even know exactly all of the elements that you need to structure. You're pushing people through your cheese grater." He added, "One of the things we've been excited about with AI just as a general thing is it's fitting into the behaviors that people already have. It's not requiring you to change how you do business." FleetWorks' approach embeds automation in conversation rather than forcing carriers and brokers into rigid workflows. The system can handle nuanced requirements such as time-sensitive deliveries, load compatibility, and facility-specific rules while maintaining a consistent, real-time flow of updates. Want to advertise in AIM Media House? Book here > Mansi Mistri is a Content Writer who enjoys breaking down complex topics into simple, readable stories. She is curious about how ideas move through people, platforms, and everyday conversations. You can reach out to her at [email protected]. Global leaders, intimate gatherings, bold visions for AI. Data Officers (CDOs) & Enterprise AI Leaders across major cities worldwide.

Beamstart
Oct 14th, 2025
FleetWorks Raises $17M for Cargo Tech

FleetWorks, a logistics startup, has raised $17M to enhance its platform that efficiently connects truckers with cargo. Co-founded by a former Uber Freight product manager, the company aims to address inefficiencies in freight matching, which often relies on outdated methods. FleetWorks' technology could reduce downtime and empty miles, benefiting small and medium carriers. The investment will help scale operations and develop AI-driven tools, potentially transforming the trucking industry.

FreightWaves
Sep 3rd, 2025
Fleetworks' AI-powered carrier rep stands out from the pack

FleetWorks has proven value from their AI FreightTech solutions and won FreightWaves' inaugural AI Excellence in Supply Chain award.