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Sr. Service Engineer
Mechanical Systems
Confirmed live in the last 24 hours
Irvine, CA, USA
Experience Level
  • 3+ years' experience with demonstrated leadership in Service, Aftersales & Engineering Launch experience on a vehicle program
  • Demonstrated leadership in driving service requirements in a complex environment
  • Willingness to work in a strong cross functional environment
  • Appropriate interpersonal styles and communication methods to work effectively with internal and external partners
  • Technical and professional skills in job-related area required
  • Able to work efficiently under high amount of work/stress
  • Specific knowledge of engineering discipline (e.g. mechanics, physics, metallurgy, manufacturing methods, electronics, software, control systems) within job-related area
  • High level analytical ability where problems are unusual and complex
  • Knowledge of engineering software and systems as it pertains to job-related area
  • Experience in Catia V6 and Delmia environment a plus
  • Establish best practices and standards of work for Serviceability of Design and drive those requirements into the vehicle development process
  • Determine, track, and deliver key Serviceability metrics through multiple product launches and continuous improvement through the vehicle lifecycle as part of the Rivian Way
  • Develop Mechanical Sub-System Service Plans (Service Strategy)
  • Release production part assemblies into serviceable sub-systems for an efficient and effective service part strategy
  • Collaborate with Purchasing to ensure Production Suppliers provide the appropriate amount of service parts based on service part release strategy
  • Coordinate the return of key parts replaced in the field so the failure mode can be root caused and a fix implemented in production
  • Train, coach and develop employees to exceed our customer's expectations as you develop a culture of Serviceability within Engineering & Design
  • Identify, define, promote emerging product and service issues to appropriate channels and into a closed loop system for problem resolution
  • Develop service procedures for technicians to successfully repair Rivian vehicles
  • Ensure that engineering field action repair recommendations can be correctly and repeatedly performed by service technicians
  • Support Field Action bulletins (safety, compliance, emission, customer satisfaction, service update)
  • Study service procedures to determine required labor time for a technician to complete the repair
  • Identify and develop service tools to properly diagnose and repair vehicles
  • Provide input and expertise into the development of technical service training materials
  • Drive Prediction, Prevention, and Protection culture in everything we do

10,001+ employees

Electric vehicles manufacturer
Company Overview
Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.
  • Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
  • Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
  • Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
  • Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
  • Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
  • Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.
Company Core Values
  • A diverse workforce
  • Embracing active allyship
  • Purpose-driven partnerships
  • Supporting our team