Sr. Service Engineer

Mechanical Systems

Confirmed live in the last 24 hours

Locations

Irvine, CA, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

3+ years' experience with demonstrated leadership in Service, Aftersales & Engineering Launch experience on a vehicle program
Demonstrated leadership in driving service requirements in a complex environment
Willingness to work in a strong cross functional environment
Appropriate interpersonal styles and communication methods to work effectively with internal and external partners
Technical and professional skills in job-related area required
Able to work efficiently under high amount of work/stress
Specific knowledge of engineering discipline (e.g. mechanics, physics, metallurgy, manufacturing methods, electronics, software, control systems) within job-related area
High level analytical ability where problems are unusual and complex
Knowledge of engineering software and systems as it pertains to job-related area
Experience in Catia V6 and Delmia environment a plus

Responsibilities

Establish best practices and standards of work for Serviceability of Design and drive those requirements into the vehicle development process
Determine, track, and deliver key Serviceability metrics through multiple product launches and continuous improvement through the vehicle lifecycle as part of the Rivian Way
Develop Mechanical Sub-System Service Plans (Service Strategy)
Release production part assemblies into serviceable sub-systems for an efficient and effective service part strategy
Collaborate with Purchasing to ensure Production Suppliers provide the appropriate amount of service parts based on service part release strategy
Coordinate the return of key parts replaced in the field so the failure mode can be root caused and a fix implemented in production
Train, coach and develop employees to exceed our customer's expectations as you develop a culture of Serviceability within Engineering & Design
Identify, define, promote emerging product and service issues to appropriate channels and into a closed loop system for problem resolution
Develop service procedures for technicians to successfully repair Rivian vehicles
Ensure that engineering field action repair recommendations can be correctly and repeatedly performed by service technicians
Support Field Action bulletins (safety, compliance, emission, customer satisfaction, service update)
Study service procedures to determine required labor time for a technician to complete the repair
Identify and develop service tools to properly diagnose and repair vehicles
Provide input and expertise into the development of technical service training materials
Drive Prediction, Prevention, and Protection culture in everything we do

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary

Responsible for all aspects of Serviceability Requirements for Mechanical Systems. Role requires high levels of initiative, independent judgement, and indirect leadership capability. Able to lead teams to creative solutions and develop new processes in a compressed timeline.

Responsibilities

Establish best practices and standards of work for Serviceability of Design and drive those requirements into the vehicle development process
Determine, track, and deliver key Serviceability metrics through multiple product launches and continuous improvement through the vehicle lifecycle as part of the Rivian Way
Develop Mechanical Sub-System Service Plans (Service Strategy)
Release production part assemblies into serviceable sub-systems for an efficient and effective service part strategy
Collaborate with Purchasing to ensure Production Suppliers provide the appropriate amount of service parts based on service part release strategy
Coordinate the return of key parts replaced in the field so the failure mode can be root caused and a fix implemented in production
Train, coach and develop employees to exceed our customer’s expectations as you develop a culture of Serviceability within Engineering & Design
Identify, define, promote emerging product and service issues to appropriate channels and into a closed loop system for problem resolution
Develop service procedures for technicians to successfully repair Rivian vehicles
Ensure that engineering field action repair recommendations can be correctly and repeatedly performed by service technicians
Support Field Action bulletins (safety, compliance, emission, customer satisfaction, service update)
Study service procedures to determine required labor time for a technician to complete the repair
Identify and develop service tools to properly diagnose and repair vehicles
Provide input and expertise into the development of technical service training materials
Drive Prediction, Prevention, and Protection culture in everything we do

Qualifications

3+ years’ experience with demonstrated leadership in Service, Aftersales & Engineering Launch experience on a vehicle program
Demonstrated leadership in driving service requirements in a complex environment
Willingness to work in a strong cross functional environment
Appropriate interpersonal styles and communication methods to work effectively with internal and external partners.
Technical and professional skills in job-related area required.
Able to work efficiently under high amount of work/stress.
Specific knowledge of engineering discipline (e.g. mechanics, physics, metallurgy, manufacturing methods, electronics, software, control systems) within job-related area.
High level analytical ability where problems are unusual and complex.
Knowledge of engineering software and systems as it pertains to job-related area.
Experience in Catia V6 and Delmia environment a plus.

Salary Range/Hourly Rate for California Based Applicants: 121k - 139k (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.

Equal Opportunity

Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at [email protected].

Candidate Data Privacy

Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

10,001+ employees

Website

Electric vehicles manufacturer

Automotive

Company Overview

Rivian is on a mission to keep the world adventurous forever. The company believes there is a more responsible way to explore the world and is determined to make the transition to sustainable transportation an exciting one. Rivian designed their emissions-free Electric Adventure Vehicles to challenge what's possible.

Benefits

Ownership for All: We offer every employee the opportunity to own Rivian stock through equity programs, supporting their financial wellness.
Mental and Emotional Wellness: We provide employees and their families access to mental wellness platforms and our Employees Assistance Program
Fertility and Family Planning: We support diverse family-building journeys, providing employees with benefits such as paid parental leave and financial support for adoption, fertility treatments or surrogacy.
Competitive Compensation: We offer competitive compensation packages driven by mutual investment in our long-term growth and success.
Career Development: We enable all employees to own their development. Continuous learning opportunities and tuition reimbursement help drive performance, boost engagement and develop future leaders.
Transgender Benefits: In alignment with WPATH guidelines, our 2022 plans provide coverage toward medical, pharmacy and cosmetic needs.

Company Core Values

A diverse workforce
Embracing active allyship
Purpose-driven partnerships
Supporting our team