Full-Time

Technical Support Associate

Posted on 6/28/2024

Secureframe

Secureframe

51-200 employees

AI platform for cybersecurity compliance automation

No salary listed

Mid

Remote in USA

Looking for individuals located in the Eastern Time Zone or willing to work EST business hours.

Category
IT Support
IT & Security
Required Skills
Microsoft Azure
Communications
Atlassian
Git
Zendesk
AWS
JIRA
Customer Service
Google Cloud Platform
Requirements
  • 3+ years of experience in technical customer support.
  • Experience supporting and troubleshooting cloud environments (AWS, Azure, GCP) and other SaaS tools (GitHub, Atlassian, HR software, etc).
  • Proficiency in debugging tools like DataDog, Sentry, Retool, etc.
  • Superb debugging skills, specifically resolving error responses from API integrations (experience using the Chrome debugger, reading logs, and understanding error responses from APIs).
  • Strong preference for someone with a compliance background and a willingness to learn more about various compliance frameworks (SOC 2, ISO 27001, PCI, or others).
  • Proficiency using support and ticketing systems. We use Zendesk and Jira.
  • Provide clear written and verbal communication to both technical and non-technical audiences.
  • Excellent time management and organization skills.
Responsibilities
  • Be a technical product knowledge expert on our platform with guidance from team members.
  • Use your technical aptitude and customer service skills to resolve questions and issues for users.
  • Provide timely and accurate responses to customer questions within established SLAs.
  • Coordinate with Engineering and Product on issues and feature requests; identifying patterns and recommending improvements.
  • Work alongside Customer Success Managers to help customers unblock themselves.
  • Contribute to the creation and maintenance of customer-facing product documentation.
  • Take part in knowledge sharing and cross-training activities to strengthen the overall effectiveness of our team.
  • Monitor the ticketing queue to prioritize, allocate and ensure timely resolution of issue reports and change requests.
  • Attend customer meetings to assist with troubleshooting bugs and document accordingly for future needs.

Secureframe provides a platform that automates the process of achieving and maintaining compliance with various security standards, particularly for businesses that handle sensitive data. The platform uses artificial intelligence to streamline tasks like evidence collection and ongoing monitoring, which are usually complex and time-consuming. This automation allows companies to manage their security, risk, and compliance more efficiently, enabling them to focus on growth and revenue generation. Additionally, Secureframe offers continuous tracking of assets and employees, ensuring that businesses know who has access to sensitive data, which helps mitigate security risks. Unlike many competitors, Secureframe's service model is designed to cater to a wide range of industries, charging clients for access to its platform and services. The goal of Secureframe is to enhance the security posture of businesses while building trust with their customers.

Company Size

51-200

Company Stage

Series B

Total Funding

$78.5M

Headquarters

San Francisco, California

Founded

2020

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for automated compliance solutions due to increasing regulatory pressures.
  • AI-driven tools offer real-time threat prediction and mitigation, enhancing market competitiveness.
  • Continuous compliance monitoring solutions reduce the need for periodic audits.

What critics are saying

  • Emerging competitors like ComplyCube offer real-time updates, challenging Secureframe's market position.
  • Anonybit's biometric security innovations could attract clients seeking advanced solutions.
  • Password reuse among clients highlights potential vulnerabilities in Secureframe's security offerings.

What makes Secureframe unique

  • Secureframe automates compliance with AI, reducing manual tasks and improving efficiency.
  • The platform offers continuous asset and employee tracking for enhanced security posture.
  • Secureframe integrates with existing IT infrastructure, streamlining compliance processes.

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Benefits

Work anywhere in the US & Canada - We're a remote-first company with team members coast to coast. The office is wherever home and WIFI are.

Paid family leave - We encourage all parents to spend time with their children whether or not they are the primary caregiver.

Comprehensive health coverage - We care about our team’s well being — like, a lot. That's why we offer premium health, dental, and vision.

Unlimited vacation - We encourage our team to take the time they need to rest and recharge. (Just don’t forget to share a few vacation snaps on Slack!)

Team activities & offsites - We value having fun and spending time as a team. Regular company activities, meetups, and offsites help us stay connected.

Career development - From online classes and certifications to in-person training, we offer resources for ongoing personal and career growth.

Growth & Insights and Company News

Headcount

6 month growth

2%

1 year growth

0%

2 year growth

3%
IT Brief
Mar 6th, 2025
Secureframe launches new tool to streamline compliance

Secureframe has unveiled a new platform designed to unify enterprise compliance efforts across various business units, aimed at reducing audit time and avoiding duplicate work.

Secureframe
Mar 5th, 2025
Secureframe Named to Forbes' 2025 List of America's Best Startup Employers

Secureframe, Inc. is thrilled to share that Secureframe has once again been recognized as one of America's Best Startup Employers on Forbes' 2025 list.

BetaNews
Sep 10th, 2024
Free tool for service providers helps identify security and compliance gaps

Compliance automation software company Secureframe has launched its free Gap Assessment Tool to help service partners including MSPs, MSSPs, vCISOs, and IT security consultants identify gaps in security posture or compliance status.

PR Newswire
Jun 17th, 2024
Complycube Launches Trust Center With The Most Complete Compliance Posture In The Market

LONDON, June 17, 2024 /PRNewswire/ -- ComplyCube, a RegTech100 global leader in identity verification and compliance solutions, proudly announces the launch of its comprehensive Trust Center. This new initiative emphasizes ComplyCube's unrivaled compliance posture, redefining security and privacy for IDV, KYC, and AML platforms. With over fifty continuously monitored controls, the AI-powered SaaS leads the way in ensuring clients stay ahead of international regulations and standards.ComplyCube Launches New Trust Center with the Most Complete Compliance Posture in the MarketThe Trust Center provides real-time updates on security measures, compliance statuses, and operational transparency, empowering clients to meet regulatory requirements confidently and allowing them to view ComplyCube's compliance posture on demand. This platform is engineered to enhance transparency, build trust, and streamline compliance processes for organizations worldwide.ComplyCube unveils its unrivaled compliance posture, redefining security and privacy for IDV, KYC, and AML platforms. With over fifty continuously monitored controls, ComplyCube leads the way in ensuring clients stay ahead of international regulations and standards.Key Features of the Trust Center:Real-Time Compliance Dashboard : Live updates on compliance metrics and security statuses.: Live updates on compliance metrics and security statuses. Comprehensive Resource Hub : Access to essential documents, certifications, and regulatory guidelines.: Access to essential documents, certifications, and regulatory guidelines

VentureBeat
Oct 17th, 2023
Anonybit Raises $3M To Further Build Out Biometric Security Platform Genie

VentureBeat presents: AI Unleashed - An exclusive executive event for enterprise data leaders. Network and learn with industry peers. Learn More. The last time we wrote about Anonybit in 2022, the New York and Tel Aviv-based biometric security startup had just emerged from stealth with a with $3.5 million round, promising to offer enhanced security to enterprises’ employee biometric data by slicing it up into anonymized bits and distributing them through a peer-to-peer network. The method is designed to prevent hackers from grabbing employee credentials and biometrics from single repositories known as “honeypots”, and using them to impersonate a legitimate employee, gaining illicit access to the company’s systems and data.Today, Anonybit is announcing another $3 million extension round to its seed, bringing its total raised so far to $8 million. The latest round was led by JAM FINTOP with participation from Connecticut Innovations, and Anonybit says it will use the cash to continue building out this flagship system for securing and anonymizing identity information, now called Anonybit Genie

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