Full-Time
Technical Support Associate
Posted on 6/28/2024
Secureframe
51-200 employees
AI platform for cybersecurity compliance automation
Mid
Remote in USA
Looking for individuals located in the Eastern Time Zone or willing to work EST business hours.
- 3+ years of experience in technical customer support.
- Experience supporting and troubleshooting cloud environments (AWS, Azure, GCP) and other SaaS tools (GitHub, Atlassian, HR software, etc).
- Proficiency in debugging tools like DataDog, Sentry, Retool, etc.
- Superb debugging skills, specifically resolving error responses from API integrations (experience using the Chrome debugger, reading logs, and understanding error responses from APIs).
- Strong preference for someone with a compliance background and a willingness to learn more about various compliance frameworks (SOC 2, ISO 27001, PCI, or others).
- Proficiency using support and ticketing systems. We use Zendesk and Jira.
- Provide clear written and verbal communication to both technical and non-technical audiences.
- Excellent time management and organization skills.
- Be a technical product knowledge expert on our platform with guidance from team members.
- Use your technical aptitude and customer service skills to resolve questions and issues for users.
- Provide timely and accurate responses to customer questions within established SLAs.
- Coordinate with Engineering and Product on issues and feature requests; identifying patterns and recommending improvements.
- Work alongside Customer Success Managers to help customers unblock themselves.
- Contribute to the creation and maintenance of customer-facing product documentation.
- Take part in knowledge sharing and cross-training activities to strengthen the overall effectiveness of our team.
- Monitor the ticketing queue to prioritize, allocate and ensure timely resolution of issue reports and change requests.
- Attend customer meetings to assist with troubleshooting bugs and document accordingly for future needs.
Secureframe provides a platform that helps businesses automate and streamline the process of achieving and maintaining compliance with various security standards. The platform uses artificial intelligence to handle tasks like evidence collection and ongoing monitoring, which are usually time-consuming and complex. This automation allows companies to manage their security, risk, and compliance more efficiently, enabling them to focus on growth and revenue generation. Additionally, Secureframe offers continuous tracking of assets and employees, ensuring that businesses know who has access to sensitive data at all times, which helps in reducing security risks. Unlike many competitors, Secureframe's service is designed specifically for companies that handle sensitive data, making it easier for them to demonstrate their commitment to security and compliance. The goal of Secureframe is to improve the overall security posture of its clients while building trust with their customers.
Company Size
51-200
Company Stage
Series B
Total Funding
$76.4M
Headquarters
San Francisco, California
Founded
2020
Simplify's Take
What believers are saying
- Rising demand for real-time compliance tools in finance presents new client opportunities.
- Zero-trust architecture adoption allows Secureframe to expand into zero-trust compliance solutions.
- Remote work trends increase demand for Secureframe's robust compliance solutions.
What critics are saying
- Emerging competitors like ComplyCube offer comprehensive platforms with real-time compliance dashboards.
- Anonybit's biometric security approach could attract clients concerned about data breaches.
- Secureframe's reliance on third-party content for SOC services poses licensing agreement risks.
What makes Secureframe unique
- Secureframe automates compliance with AI, reducing time and complexity for businesses.
- The platform offers continuous asset and employee tracking for enhanced security posture.
- Secureframe's integration with technology infrastructure streamlines audit evidence collection and monitoring.
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Benefits
Work anywhere in the US & Canada - We're a remote-first company with team members coast to coast. The office is wherever home and WIFI are.
Paid family leave - We encourage all parents to spend time with their children whether or not they are the primary caregiver.
Comprehensive health coverage - We care about our team’s well being — like, a lot. That's why we offer premium health, dental, and vision.
Unlimited vacation - We encourage our team to take the time they need to rest and recharge. (Just don’t forget to share a few vacation snaps on Slack!)
Team activities & offsites - We value having fun and spending time as a team. Regular company activities, meetups, and offsites help us stay connected.
Career development - From online classes and certifications to in-person training, we offer resources for ongoing personal and career growth.
Growth & Insights and Company News
6 month growth
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↑ 0%Compliance automation software company Secureframe has launched its free Gap Assessment Tool to help service partners including MSPs, MSSPs, vCISOs, and IT security consultants identify gaps in security posture or compliance status.
LONDON, June 17, 2024 /PRNewswire/ -- ComplyCube, a RegTech100 global leader in identity verification and compliance solutions, proudly announces the launch of its comprehensive Trust Center. This new initiative emphasizes ComplyCube's unrivaled compliance posture, redefining security and privacy for IDV, KYC, and AML platforms. With over fifty continuously monitored controls, the AI-powered SaaS leads the way in ensuring clients stay ahead of international regulations and standards.ComplyCube Launches New Trust Center with the Most Complete Compliance Posture in the MarketThe Trust Center provides real-time updates on security measures, compliance statuses, and operational transparency, empowering clients to meet regulatory requirements confidently and allowing them to view ComplyCube's compliance posture on demand. This platform is engineered to enhance transparency, build trust, and streamline compliance processes for organizations worldwide.ComplyCube unveils its unrivaled compliance posture, redefining security and privacy for IDV, KYC, and AML platforms. With over fifty continuously monitored controls, ComplyCube leads the way in ensuring clients stay ahead of international regulations and standards.Key Features of the Trust Center:Real-Time Compliance Dashboard : Live updates on compliance metrics and security statuses.: Live updates on compliance metrics and security statuses. Comprehensive Resource Hub : Access to essential documents, certifications, and regulatory guidelines.: Access to essential documents, certifications, and regulatory guidelines
VentureBeat presents: AI Unleashed - An exclusive executive event for enterprise data leaders. Network and learn with industry peers. Learn More. The last time we wrote about Anonybit in 2022, the New York and Tel Aviv-based biometric security startup had just emerged from stealth with a with $3.5 million round, promising to offer enhanced security to enterprises’ employee biometric data by slicing it up into anonymized bits and distributing them through a peer-to-peer network. The method is designed to prevent hackers from grabbing employee credentials and biometrics from single repositories known as “honeypots”, and using them to impersonate a legitimate employee, gaining illicit access to the company’s systems and data.Today, Anonybit is announcing another $3 million extension round to its seed, bringing its total raised so far to $8 million. The latest round was led by JAM FINTOP with participation from Connecticut Innovations, and Anonybit says it will use the cash to continue building out this flagship system for securing and anonymizing identity information, now called Anonybit Genie
Risk Management of Third Parties' Financial Controls and IT Security is Critical in Outsourced Service EraSAN FRANCISCO, Oct. 13, 2023 /PRNewswire-PRWeb/ -- Secureframe, the leading provider of security and compliance automation software, today announced it has licensed content from the American Institute of CPAs (AICPA) related to System and Organizational Controls (SOC) services, widely recognized engagements for examining and reporting on organizations' system processes and controls. Organizations using outsourced solutions have become increasingly aware of risk management and the importance of IT security at such organizations.Secureframe empowers businesses to build trust by helping them achieve and maintain compliance with global information security standards. Secureframe leverages automation and AI to simplify the manual processes that companies endure through compliance certification, allowing them to focus on growing their business. By integrating with customers' technology infrastructure, Secureframe automatically collects audit evidence, continuously monitors security hygiene, trains their employees on security awareness, and streamlines the experience with their auditor. As a result of these offerings, Secureframe customers are able to accelerate time-to-compliance by 5x, reduce their operational costs of maintaining compliance, while improving their overall security and compliance posture.SOC services, which were created by the AICPA, come in three categories, SOC 1®, SOC 2®, and SOC 3®
In fact, by partnering with Secureframe, Reviewable can confidently say Reviewable go above and beyond the minimum requirements for SOC 2 by integrating its critical infrastructure to monitor compliance to the SOC 2 framework 24/7/365, not just during the audit window.