Senior Director of Operations

This role operates on a 3-day in-office and 2-day remote schedule.

This role also offers a relocation package- US-based applicants only.

Summary:

Responsible and accountable for defining and implementing an overall service and support vision for both brokerage (NMIS) and advisory (WMC) business. 

Primary Duties & Responsibilities:

• Provide representation and advocacy for Account onboarding, transfers, Account updates and features, Top Advisors, Brokerage Services, and Advisory Services in cross-departmental project teams focusing on compliance, supervision, regulatory issues, marketing and sales strategies, cross-selling, and financial security planning.

• Work across all Wealth Management product lines (Advisory, Brokerage Qualified Plans) and across both product development and product competition/positioning to achieve the objectives of Investment Client Services (ICS).

• Work closely with members of the field force to provide a competitive experience in relation to service, account opening, transfers, account updates, and rep reassignments. Involves close interaction with Wealth Business and Field Committees.

• Will participate in the development and operational execution/vision of new features with Pershing, including account opening, transfers, and account updates.

• Responsible for the execution of account opening, updates, transfers, features, and ongoing support

• Responsible for the review, enforcement, and adherence to rules, laws, and regulations as they apply to account opening, updates, transfers, and customer interactions.

• Effectively plan, manage, staff, and direct the implementation of special departmental and cross-departmental projects.

• Lead within the Investment Client Services (ICS) division by attracting and retaining high-quality talent and fostering a culture of continuous learning, collaboration, and teamwork. Provide coaching and feedback, engage employees to strive for excellence, and grow future leaders.

• Partners with key home office divisions/departments to drive improvements that address opportunities in the integration of investment products into a company-wide approach focused on meeting field and customer needs.

• Leads large and complex efforts with key partners to develop new or enhance existing products and features, including developing the strategy for project execution, working with project management, technical, compensation, investment, and regulatory experts in an ongoing effort to offer competitive investment products. Accountable for managing business decisions that impact scope, risk, business value, schedule, and budget. Participate in department-wide prioritization process.

• Accountable for partnering across the home office on regulatory issues impacting assigned products. Ensure products, programs, and processes appropriately address compliance concerns.

• Manages a team of people leaders and is responsible for their growth and development. Proactively review and plan resource needs. 

• Participate as a representative and voting member for oversight and regulatory committees across NMIS and WMC.

• Responsible for review, interpretation, and adherence to rules, laws, and regulations as they apply to investment operations. Liaison for regulatory audits, internal audits, and legal requests.

• Key representative for BCP plans for Investment Client Services (ICS).

Knowledge, Skills & Abilities:

• College degree (advanced degree preferred).

• Demonstrated understanding of the Wealth Management industry, especially in the areas of product, pricing, marketing, customer preferences, marketplace standards, broker-dealer offerings, future trends, and servicing.

• Demonstrated project management ability and a high level of knowledge regarding advisory and brokerage products.

• Experience in managing external business relationships with proven results.

• Demonstrated ability to analyze marketing, financial, and consumer data and information to create, develop, and implement workable solutions that meet customer needs and achieve financial targets.

• Strong written and oral skills.

• Experience in interacting with the field force.

• People management experience with proven leadership and decision-making skills.​

• FINRA Series 7 and 24 are a must.

This position has been classified as a Registered Representative under NMIS guidelines and requires fingerprinting.Series 24 - FINRA, Series 7 - FINRA

Compensation Range:

$149,380.00

Pay Range - End:

$277,420.00

We believe in fairness and transparency. It’s why we share the salary range for most of our roles. However, final salaries are based on a number of factors, including the skills and experience of the candidate; the current market; location of the candidate; and other factors uncovered in the hiring process. The standard pay structure is listed but if you’re living in California, New York City or other eligible location, geographic specific pay structures, compensation and benefits could be applicable, click here to learn more.

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Northwestern Mutual is an equal opportunity employer who welcomes and encourages diversity in the workforce. We are committed to creating and maintaining an environment in which each employee can contribute creative ideas, seek challenges, assume leadership and continue to focus on meeting and exceeding business and personal objectives.