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Full-Time

Trust & Safety Regional Case Manager

Posted on 6/27/2024

HopSkipDrive

HopSkipDrive

201-500 employees

Safe, reliable transportation for schools and families

Data & Analytics
Education

Compensation Overview

$75k - $85kAnnually

+ Equity

Junior

Remote in USA

Category
Legal
Risk & Compliance
Legal & Compliance
Required Skills
Communications
Word/Pages/Docs
Excel/Numbers/Sheets
Requirements
  • 2+ years of experience demonstrating results in a fast-paced, detail-oriented work environment
  • 1+ years of experience directly related to trust & safety
  • Strong verbal and written communication skills
  • Strong time management skills
  • Ability to manage difficult conversations with empathy and clarity
  • Proficiency in Excel, Word, and Google Docs
  • Experience in the tech industry, startups, or a similar two-sided marketplace preferred
Responsibilities
  • Manage and resolve community safety complaints
  • Enforce safety policies and community guidelines
  • Be the escalation point within the assigned regions and with specific clients
  • Help delegate priority concerns across the team
  • Collaborate with other teams within the Trust & Safety organization and cross-functional teams
  • Maintain adherence to all personal and departmental goals surrounding performance
  • Be an advocate for platform safety and support both sides of the Marketplace

HopSkipDrive provides a safe and reliable transportation solution for schools and families, utilizing sophisticated technology for real-time tracking, alerts, and monitoring of driving behavior. The company's purpose-built technology includes sophisticated back-end algorithms, built-in alerts, tracking, and safety tools, making complicated logistics easier to manage for parents, caregivers, schools, and government agencies.

Company Stage

Series D

Total Funding

$121.1M

Headquarters

Los Angeles, California

Founded

2014

Growth & Insights
Headcount

6 month growth

14%

1 year growth

34%

2 year growth

75%
INACTIVE