Full-Time
Team Leader
Player Support
Confirmed live in the last 24 hours
PTW
1,001-5,000 employees
Gaming services including localization and quality assurance
Mid, Senior
Charleston, SC, USA
You match the following PTW's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Previous Supervisory/Team Leader/Manager experience preferably within an outsourced or contact centre environment.
- Proven track record of exceeding targets through building strong client relationships.
- Excellent presentation, verbal, written, communication and interpersonal skills.
- Must be self-motivated with the ability to forecast campaign opportunities.
- Confidence, enthusiasm and energy
- Well organised and with an attention to detail
- Be a fantastic advocate for our brand.
- Responsible for the delivery of your assigned department SLAs, ensuring that all compliance, commercial and efficiency targets are met or exceeded.
- Managing agent and team performance versus KPI’s/targets.
- Providing guidance and coaching feedback and development plans for your team.
- Responsible for the full people management cycle of your team.
- Responsible for working proactively and constructively with other company stakeholders to establish and maintain department compliance, performance, policies and procedures whilst shaping a 'can do' culture.
- A key part of your role will be to carry out an analysis of the campaign in liaison and conjunction with other Team Leaders, identifying key areas for development and gathering intelligence.
- Experience within an outsourced or contact centre environment preferred.
PTW provides a range of services for the gaming and technology sectors, including co-development, live operations, localization, and quality assurance. Their localization service adapts game content for different languages and cultures, while their testing services ensure games are engaging and free of bugs. PTW also offers audio production through its subsidiary, SIDE, which specializes in voice casting and direction. The company aims to deliver high-quality, tailored solutions that help clients achieve their goals efficiently.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Larkspur, California
Founded
1994
Simplify's Take
What believers are saying
- Increased demand for AI-driven localization tools complements PTW's existing services.
- Rise of cloud gaming platforms creates new opportunities for PTW's testing services.
- Expansion of eSports drives need for PTW's specialized player support services.
What critics are saying
- Integration of Ghostpunch Games' technology may face alignment challenges with PTW's standards.
- Cultural integration issues may arise from Vibe Avenue's acquisition and rebranding.
- Technical issues or client resistance may impact RESOLVE's adoption and effectiveness.
What makes PTW unique
- PTW offers specialized localization services with native linguistic experts for global markets.
- The company excels in audio production through its subsidiary, SIDE, enhancing storytelling.
- PTW provides comprehensive testing services ensuring bug-free and engaging user experiences.
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Benefits
Performance Bonus
Company News
PTW has acquired Ghostpunch Games for $13 million. PTW CEO Deborah Kirkham highlighted the deal's potential to enhance development services and integrate AI-based QA automation and generative art technology. Ghostpunch's leadership will see changes, with Hugh Falk becoming site head at PTW's Ft. Lauderdale office and Alejandro Garcia-Tunon as director of co-development. Rick Daniels and Devon Browne will also take on new roles within PTW.
FT. LAUDERDALE, Fla.-(BUSINESS WIRE)-Today, PTW announced their intent to acquire the assets and business of Ghostpunch Games, an independent game development studio based in South Florida.
GamesBeat Next unites gaming industry leaders for exceptional content, networking, and deal-making opportunities. Join us on Oct 23-24 in San Francisco. Register NowPTW‘s Side division has acquired Vibe Avenue, an award-winning interactive music and sound studio, for $1.46 million. The Montreal-based studio will be rebranded as Side Montreal and will bring sound design, music composition, and soundtrack production expertise to Side’s existing audio offerings. PTW, formerly known as Pole To Win, is a big game services firm based in Japan. It has 6,000 people.The deal, which was finalized today, marks an important milestone in PTW’s growth strategy. By acquiring Vibe Avenue, PTW aims to bring on board top-notch talent while expanding its service portfolio
Game service provider PTW has announced the launch of neural machine translation service RESOLVE.RESOLVE helps player support teams manage unexpected gaps or volume spikes, creating timely resolutions of player issues and inquiries regardless of language, helping teams maximise productivity while maintaining service levels.“As part of our mission to build technology-driven solutions to problems throughout our industry, we created a platform that addresses many of the player support pain points our clients have repeatedly voiced,” said PTW CEO Deborah Kirkham. “With RESOLVE, we now offer flexible, cost-efficient machine translation for multilingual player support, with features that check all the boxes - it’s a game changing solution.”Player support is a vital aspect of the games industry, but one that can face significant challenges. With many mobile games attracting worldwide and multicultural player bases, gamemakers, especially smaller and independent ones, may struggle to offer effective customer support. PTW hopes that RESOLVE can help alleviate this issue, increasing customer satisfaction and helping developers identify and resolve any issues faced by players.RESOLVE can also be used on either an interim or permanent bases, giving game makers the tools necessary to leverage their own resources to scale hiring as needed in low volume situations.The importance of customer satisfaction“RESOLVE was developed from the ground up by our engineering and localization experts, who are innately familiar with the challenges our clients face - this solution is not only scalable, but it’s efficient and can bring immediate cost savings,” said PTW senior director of player support Neil Long.Customer support, despite its importance to the structure of many games companies, is often overlooked in favour of departments more directly involved with game development. PTW hopes that RESOLVE can help companies cut down on the cost of offering this service while still improving efficiency, allowing them to devote more money to development.We discussed the importance of customer support on the official Pocketgamer.biz podcast earlier this month
SIDE was acquired by PTW in 2015 and Andy became an integral part of the PTW executive team.