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Support Process & Change Analyst
Posted on 4/7/2022
Royse City, TX, USA • Seattle, WA, USA • Orlando, FL, USA • Washington...
Experience Level
Desired Skills
  • Work towards an improved process for Support as a whole, taking best practices from each region and applying them as appropriate
  • Have both qualitative and quantitative skills
  • Work with and support the Senior Manager and Change Manager, and collaborate with Program Managers, Business Analysts, and technical writers on various projects
  • Evaluating the impact of planned process and organizational change
  • Identifying risks and developing risk mitigation tactics
  • Providing enablement, in accordance with our Change Manager's change methodologies, to other Support Managers regularly on how to manage the impact of change with their employees
  • Providing reporting and other updates to the Senior Manager, Change Manager
  • Possess strong understanding of Change Management approaches and methodologies
  • Able to effectively balance multiple workstreams
  • Able to understand complex technical processes and see potential improvement areas
  • Able to build trust and communicate effectively with people at all levels and various parts
  • Experience in using workflow creation tools
  • Understanding of how to create visual representation of complicated processes
  • Must be a team player, and able to help influence stakeholders
  • Excellent oral and written communications
  • 2+ Years in a change management role
  • 4+ Year in the technology space
  • Certifications in change management and/or process improvement are a plus
  • Deliver and support change management activities for projects and/or change initiatives within the Support organization. Act as a champion for change, communicating benefits, listening for resistance and questions, keeping the team informed along the way
  • Identify opportunities to improve processes or practices that are going well in your

5,001-10,000 employees

Data management & visualization platform
Company Overview
Splunk's mission is to address the challenges and opportunities of managing massive streams of machine-generated big data. Splunk is the leading software platform for machine data that enables customers to gain real-time Operational Intelligence.
  • Medical, dental and vision insurance plans for regular, full-time U.S. employees — choose the best plans for you and your family. Plus: Health Savings Account (HSA), Life insurance and survivor benefits, Flexible Spending Accounts (FSA), Business travel and accident insurance, Voluntary Critical Illness & Hospital Indemnity
  • Eligible employees enjoy: 401(k) Plan with a company match, Employee Stock Purchase Plan (ESPP), Equity awards, Bonus or commission program
  • We support you and your family: Paid parental leave, Mother rooms and wellness rooms, Family Planning
  • Your work/life balance is important to us, that's why we offer: 16 company holidays, 15 vacation days, 10 sick days, 10 bereavement days, 5 volunteer days
  • Ensuring our employees' success goes beyond insurance plans: Education reimbursement, Electric car charging stations, Employee Assistance Program (EAP), Stocked kitchens, Gym discounts/onsite fitness centers, Pet insurance discount, Student loan resources, Cool workspace with collaborative environments, 529 College Savings Plan
Company Core Values
  • Innovative: We’re passionate about our customer success. We keep our energy laser-focused on giving our customers the best possible and most trustworthy experience, driven ultimately by integrity. After all, we’d be nothing without them.
  • Open: We never stop learning or striving to create a positive impact. The work we do matters. We innovate at warp speed to disrupt the world's notion of what’s possible.
  • Disruptive: We are humble and value openness and honesty. We speak our truths mindfully and in consideration of others. Candor is cool - respect is required.
  • Fun: We embrace the ride (preferably in a Splunk t-shirt). We take our work seriously, but not ourselves. We weave an irreverent and infectious sense of fun into everything we do.
  • Passionate: We cultivate an inclusive environment where all backgrounds are celebrated. Striving for equity and embracing our individual uniqueness is our secret sauce. And it will only make us stronger.
  • #WeAreSplunk: We represent many functions and regions but are one team. We value each other's efforts and moonshot ideas. And we celebrate highs, and learn from lows, together. We trust and rely on each other. Remember: There’s no “I” in Splunk.