Director of Operations

Salary Range: 130000 to 140000 (Currency: USD) (Pay period: per-year-salary)

Position and Work Environment:

• This position requires onsite presence
• Emphasizes a collaborative atmosphere with open communication and mutual respect among team members.
 

Required Skills / Abilities:

Bachelor’s degree in Hospitality Management, Business Administration, or related field.

Minimum of 5 years of experience in luxury hotel or hotel residence operations, with a focus on Rooms Division.

Strong leadership and management skills.

Excellent communication and interpersonal skills.

Strong organizational and problem-solving skills.

Proficiency in MS Office applications such as Word, Excel, Outlook and PowerPoint.

Ability to work flexible hours including weekends and holidays.

Education / Certifications:

Bachelor’s degree in hospitality management, Business Administration or related field.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Capable of lifting up to 25 pounds as needed.

Key Responsibilities:

• Operational Oversight: Manage all aspects of the property's operations, including front desk, concierge, housekeeping, and engineering.
• Team Leadership: Lead and develop a high-performing team, providing training, coaching, and performance management.
• Guest Experience: Ensure a consistently high level of guest satisfaction through exceptional service delivery.
• Financial Management: Develop and manage operational budgets.
• Vendor Management: Oversee vendor relationships and contracts to optimize costs and service quality.
• Emergency Preparedness: Develop and implement emergency response plans and procedures.
• Compliance: Ensure compliance with all applicable regulations and safety standards.
• Project Management: Oversee renovation and improvement projects.
• Other duties as assigned

Qualifications

Bachelor’s degree in Hospitality Management, Business Administration, or related field.
Minimum of 5 years of  experience within: luxury hotel or hotel residence operations, with a focus on Rooms Division. (Forbes experience)
Forbes service training and experience maintaining Forbes standards.
Strong Rooms Division, Front Office, Resident Services, or Hotel Operations leadership experience.
Experience maintaining Forbes service standards and luxury guest experience programs.
Strong leadership and management skills. Proven success leading large teams in high-touch luxury service environments. 
Excellent communication and interpersonal skills.
Strong organizational and problem-solving skills.
Proficiency in Buildinglink, ADP, MS Office applications such as Word, Excel, Outlook and PowerPoint.
Ability to work flexible hours including weekends and holidays. (Required)
M100 and CMCA certificates are desired
Prolonged periods sitting at a desk and working on a computer.

What We're Looking For

Experienced Leader: Proven success managing large or complex residential communities, ideally high-rise, luxury, or hospitality environments.
Financial Expert: Strong financial management skills with experience overseeing large budgets ($7M+).
Project Management Pro: Extensive experience coordinating complex capital projects, repairs, and long-term planning.
Litigation-Savvy: Background in HOA litigation, construction defects, and legal processes affecting common interest communities.
Critical Thinker: Strong analytical, problem-solving, and decision-making abilities.
People-Oriented: Exceptional interpersonal skills, with the ability to listen, influence, and build lasting relationships.
Trusted Advisor: Professional presence, emotional intelligence, and the ability to collaborate effectively with boards and stakeholders.
Designation. Minimum of a CMCA. PCAM preferred. 

Why You'll Love Working at Action

Award-Winning Culture: Proud recipient of the 2025 Great Place to Work Certification.
Highly Rated Employer: Check out our Glassdoor reviews –read our reviews here.
Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.