Systems Analyst

Job Description

Purpose of the role

To support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities. 

Accountabilities

• Identification and analysis of business problems and client requirements that require change within the organisation.
• Development of business requirements that will address business problems and opportunities.
• Collaboration with stakeholders to ensure that proposed solutions meet their needs and expectations.
• Support the creation of business cases that justify investment in proposed solutions.
• Conduct feasibility studies to determine the viability of proposed solutions.
• Support the creation of reports on project progress to ensure proposed solutions are delivered on time and within budget.
• Creation of operational design and process design to ensure that proposed solutions are delivered within the agreed scope.
• Support to change management activities, including development of a traceability matrix to ensure proposed solutions are successfully implemented and embedded in the organisation.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us as a System Analyst at Barclays, where you will be responsible for supporting the successful delivery of location strategy projects to plan, budget, agreed quality and governance standards. You'll spearhead the evolution of our digital landscape, driving innovation and excellence. You will harness cutting-edge technology to revolutionise our digital offerings, ensuring unparalleled customer experiences.

To be successful as a System Analyst you should have experience with:

• 5+ years of Business Analyst / System Analyst experience with at least 5 years focused on Salesforce (Sales, Service, or Experience Cloud).

• Strong understanding of Salesforce platform capabilities: custom objects, flows, validations, approvals, and integrations.

• Proven track record in leading large-scale Salesforce projects from requirements to delivery in Agile/Scrum environments.

• Experience creating clear, testable user stories and acceptance criteria.

• Proficiency in business process modeling and stakeholder management across business and IT.

• Hands-on experience with tools like JIRA, Confluence, Lucidchart, Visio, or equivalent.

• Salesforce Certified Business Analyst (OR Relevant Other Salesforce certification like App Builder , Admin , Sales cloud etc).

• Excellent written and verbal communication skills.

Some other highly valued skills may include:

• Experience in banking or financial services domain – understanding of KYC, onboarding, lending, wealth management, or compliance processes.

• Familiarity with Salesforce AI features (Einstein GPT, Prompt Builder, Next Best Action).

• Awareness of the latest Salesforce innovations like Hyperforce, Salesforce Data Cloud, Flow Orchestration, and dynamic forms.

• Experience integrating Salesforce with platforms like Mulesoft, Boomi, or financial systems via REST/SOAP APIs.

• Exposure to CRM Analytics (Tableau CRM) or other enterprise reporting tools.

• Understanding of regulatory and data privacy frameworks relevant to the financial sector (e.g., GDPR, SOX).

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based out of Pune.