Patient Support Services Manager

Building Name: CVMC - Central Vermont Medical CenterLocation Address: 130 Fisher Road, Berlin VermontRegularDepartment: CVMC - Security, CSR, Materials Management & Patient SupportFull TimeStandard Hours: 40Biweekly Scheduled Hours:Shift: DayPrimary Shift: -Weekend Needs: OtherSalary Range: Min $24.94 Mid $31.18 Max $37.41Recruiter: Meagan Eastman

The manager plays a critical leadership role in ensuring the smooth and efficient daily operations of two essential service departments at CVMC. Reporting to the Director of Patient Support Services, this position oversees all functions related to linen distribution, supply movement, lab specimen delivery, mail services, and patient transport—each of which directly contributes to high‑quality patient care.

The Manager is responsible for recruiting, training, and developing a high‑performing workforce while fostering a culture of service excellence and teamwork. This role requires strong operational oversight, including maintaining accurate workflows, optimizing departmental processes, and ensuring compliance with established standards and protocols.

Key responsibilities include coordinating service requests from all hospital departments, creating and managing staff schedules, supporting budget objectives, and providing hands‑on assistance when operational needs arise. As a visible leader, the Manager models exemplary customer service, responds promptly to departmental needs, and ensures team members are supported and positioned for success.

This position offers an opportunity for a motivated and people‑focused leader to make a significant impact on patient experience, staff engagement, and overall hospital efficiency.

Minimum Requirements

• Must maintain a valid, clean motor vehicle license

• High school diploma or equivalent