Front Desk Agent

Job Description

Reporting to the Director of Rooms, responsibilities and essential job functions include but are not limited to the following:             

• Greet guests upon arrival with a warm and sincere welcome 

• Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards 

• Assists guests according to Fairmont Hotels & Resorts Brand, LQA standards 

• Issue keys while ensuring utmost safety and confidentiality 

• Maintain and protect guest privacy and discretion 

• Settle guest accounts while ensuring all services standards are followed 

• Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies 

• Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way 

• Drive revenue through room upsells and cross-promotion of other hotel outlets 

• Builds strong rapport with support departments 

• Create reservations for guests who are at the desk or who call in after hours 

• Consistently offers professional, engaging and friendly service 

• Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate 

• Other duties as assigned 

Qualifications

• Ability to work all shifts including mornings, evenings, overnights, weekends, and holidays 

• Previous experience in Front Office operations in a luxury setting an asset is preferred 

• An operational knowledge and proficiency in Front Office Systems (Systems-Micros-PMS) and Microsoft Office suite (Word, Excel, PowerPoint) 

• Opera Cloud preferred 

• Proficiency in English required, bilingual is an asset 

• Excellent written/verbal communication, coaching and interpersonal skills 

• Strong guest service orientation, utilizing empathy and creative thinking 

• Ability to work well under pressure 

• Thrives in a fast-paced environment 

• Desire to work as part of a large, diverse team 

• We are a dog-friendly property, the comfortability to work around animals and animal dander is necessary. 

• Frequent walking and standing during shift 

• May occasionally exert up to 25 pounds lift, carry, push, or pull objects

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation: 27.95 to 34.94 (USD) (HOURLY)