Sr Ground Support Projects Consultant

Responsibilities

• Set the vision and associated work streams that influence and contribute to the development of the Ground Support Equipment roadmap; incorporating quantitative and qualitative insights that identify operational gaps and pioneer solutions that drive success in reaching our vision
• Be the driver of internal and external teams (Ground Operations, Operational Performance, Customer Experience, Technology, etc.) to consolidate different viewpoints, devise a strategy, and develop a plan with tangible milestones via an emphasis on front line engagement and prototype development
• Challenge the status quo while seeking alignment with other functional teams in a manner that may allow implementation of short-term solutions while elaborating on long term, ideal state strategy
• Display expert level depth of knowledge around Employee roles and responsibilities
• Design and champion new innovative solutions that empower frontline Employees and bring clarity to challenging situations within the operation
• Create, deliver, and align Executives via expert level communications/presentations that summarize difficult and complex topics into easily understandable storylines
• Organize, structure, and lead service research, test, and design sessions using a variety of tools/techniques that allow participants to validate service components and define detailed requirements
• Create, maintain, and assist the Team in the use of project and product frameworks that maintain organized and well communicated plans across blended teams within operations, commercial, and technology groups
• Foster a collaborative relationship with partner teams and be established as a thought leader within the broader Operations space in a manner that inspires action and casts a shared vision of change
• May perform other job duties as directed by Employee’s Leaders

• Skilled and persuasive communicator who can effectively manage relationships internally and externally
• Skilled in demonstrating initiative, entrepreneurialism, and creativity
• Skilled in using business intelligence tools such as SQL or Tableau
• Ability to take ownership and accountability
• Ability to make decisions in an ambiguous environment
• Ability to view problems as an opportunity for improvement
• Ability to lead on projects and serve as a subject matter expert
• Ability to work well under pressure while performing multiple concurrent tasks with frequent interruptions
• Ability to perform job functions independently with limited supervision
• Ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment
• Ability to interpret data, draw implications and modify approach required
• Ability to communicate effectively with individuals and groups
• Demonstrated willingness to take a position when rewards outweigh the risk

• Required: High School Diploma or GED

• Expert-level experience, expansive and far-reaching knowledge in:
  • Consulting, corporate strategy, technology, product, or service design
  • Meeting and workshop development and management, deck writing, storyboarding, inductive/deductive reasoning, interviewing, issue analysis, data analysis, process design, and change management
  • Technical acumen and expertise with an understanding of designing, building, and prototyping applications/services

• N/A

• Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
• Ability to be or remain stationary in a forward and downward position
• Must be able to remain in a stationary seated position for under 50% of the time
• Must be able to remain in a stationary upright position for under 50% of the time
• Ability to traverse from one location to another (does not include travel to/from work)

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines

Pay & Benefits:

Competitive market salary from $122,200 per year to $135,800 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:   

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too) 

• Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**

• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***

• Competitive health insurance for you and your eligible dependents (including pets)

• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.

• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time. **401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.