Full-Time
Sr. Surety Client Service Specialist
Posted on 7/3/2025
WTW
10,001+ employees
Global risk management, insurance brokerage, consulting
No salary listed
No H1B Sponsorship
Houston, TX, USA + 7 more
More locations: Cleveland, OH, USA | Miami, FL, USA | Dallas, TX, USA | Philadelphia, PA, USA | Charlotte, NC, USA | Hartford, CT, USA | Atlanta, GA, USA
In Person
 Sales & Account Management (5) |
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- P&C licensed
- Minimum – 5-7 years of relevant working experience in a Surety environment
- Possesses effective verbal and written communication skills
- Possesses excellent interpersonal skills
- Qualified candidates will be those who demonstrate effective verbal and written communication skills, strong time management, teamwork and prioritization skills, and highly effective customer service capabilities
- Ability to handle multiple priorities using sound judgment and resourcefulness in a fast-paced environment
- Strong decision-making capabilities
- Must be results oriented
- Ability to provide superior customer service to the client and the sureties
- Strong organizational skills in prioritizing duties and multi-tasking, with the ability to consistently meet deadlines
- Ability to learn and utilize EPIC
- Willingness to participate in surety industry events
- Independently carry out specific assignments and tasks
- Manage day-to-day needs for clients, including bond requests, billing issues, bond reports
- Responsible for requesting periodic informational updates, analyzing them and then communicating data to underwriters
- Responds to clients’ needs and questions relating to account bond program, project limits and specific project opportunities
- Communicates with underwriters on status of account or individual bond approvals
- Issues original bonds as needed
- Works with the surety team to develop appropriate carrier submissions and may present final proposals to prospects
- Gather information from prospective clients, completing high level bond reviews and assisting in the resolve of carrier and client accounting, billing and collections issues
- Demonstrate ability to effectively communicate with internal and external clients/peers/sureties
- Support other surety staff as needed or assigned
- Attend client meetings as required
- Insurance related and other professional designations highly desirable
Willis Towers Watson helps organizations manage risk and people programs by offering advisory, brokerage, and technology-based solutions. It operates in two segments: Risk & Broking, which identifies, quantifies, and places insurance coverage for clients from small businesses to large corporations; and Health, Wealth & Career, which provides consulting, technology, and administration services for health benefits, retirement plans, and talent management. The company differentiates itself by combining advisory services, technology platforms, and brokerage capabilities under one umbrella to deliver integrated risk management and people solutions globally. Its goal is to turn risk into a path for growth by aligning risk management with health, retirement, and talent strategies to support organizational success.
Company Size
10,001+
Company Stage
IPO
Headquarters
London, United Kingdom
Founded
1828
Simplify's Take
What believers are saying
- Cushon acquisition adds £30B assets, making WTW UK's 4th largest master trust.
- Spike Lipkin as Chief AI Officer drives productivity with call summarization tools.
- Analysts target $350-$355 stock price, implying 38% upside from $251.
What critics are saying
- Pomerantz LLP probe triggers $100M+ litigation costs within 12-24 months.
- Q1 2026 3% organic growth misses 6.9% target due to Middle East delays.
- Newfront integration raises 20-30% costs and talent attrition in 12 months.
What makes WTW unique
- Merger Protect reimburses Hart-Scott-Rodino Second Request costs in M&A deals.
- Digital Infrastructure Protector offers $3B capacity for data center risks.
- WELL facility provides $50M umbrella coverage via Lloyd's syndicates.
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Benefits
Remote Work Options
Company News
Willis Towers Watson has launched Digital Infrastructure Protector, an end-to-end solution for data centre owners, operators, contractors and hyperscalers. The product combines integrated insurance coverage for construction and operational phases with tailored risk management. The solution offers over $3 billion in capacity through collaboration with Zurich, allowing clients to consolidate building, operational property, marine and cargo exposures under a single policy. It employs an eight-point digital infrastructure risk framework to assess systemic and emerging risks as projects develop. Clients gain access to the Global Digital Infrastructure Group, led by Alastair Swift, which integrates experts from construction, energy, climate, cyber and supply chain sectors. The offering uses evidence-based broking and analytics to identify coverage gaps and prevent overinsurance.
Willis launches $50 million London umbrella facility for US buyers. James Sallada (pictured above), head of casualty for North America at Willis, said securing meaningful umbrella insurance coverage has become "increasingly difficult" for US buyers. The facility, he added, brings together "global capacity to provide organizations with access to higher limits, streamlined placement, and tailored solutions." Willis (a WTW business) has launched a new $50 million umbrella insurance facility called WELL (Willis Excess Liability Lineslip) to address the tightening capacity in the U.S. casualty market. The facility, announced on March 30, 2026, is designed to provide organizations with access to higher liability limits at a time when domestic insurers are pulling back capacity due to rising claim frequency and severity. Here is a breakdown of the key details of the new WELL facility: | Feature | Details | | Facility Name | Willis Excess Liability Lineslip (WELL) | | Total Capacity | Up to $50 million | | Structure | $25M lead umbrella + $25M first excess coverage | | Target Clients | Organizations seeking larger limits, including those with complex or challenging risk profiles | | Underwriting | Lloyd's syndicate consortium; single policy with one lead insurer | | Key Features | Single policy form, one lead claims coordinator, built-in enhancements (disaster response, evacuation, joint venture protection) | | Policy Types | Claims-made, occurrence, or occurrence-reported basis | Why this launch matters. The launch of the WELL facility is a direct response to current market conditions. The U.S. casualty market is experiencing a hardening phase where traditional domestic insurers are limiting the amount of umbrella coverage they are willing to provide. By leveraging the capacity of the London market and a consortium of Lloyd's syndicates, Willis aims to offer a streamlined solution for clients who need to secure protection against catastrophic liability claims that exceed their primary insurance limits. Who it's for and how to access it. The WELL facility is available exclusively to Willis clients and is intended for a broad range of industries that are placing complex casualty risks. It is specifically tailored for organizations that require larger lead umbrella limits than are typically available in the traditional retail market, including businesses that may have been finding it difficult to secure appetite from domestic insurers. The facility simplifies the process for clients by offering a single policy form covering the full $50 million limit, with one lead underwriter coordinating claims across all participating markets. This structure is designed to provide a more efficient and streamlined placement process compared to traditional methods of stacking multiple excess policies. I hope this summary is helpful. Are you interested in a more detailed comparison of how this facility differs from traditional umbrella insurance structures?
WTW expands wealth team with new hire. Sophia Sednaoui joins from CG Asset Management 26 March 2026 Willis Tower Watson (WTW) has appointed Sophia Sednaoui as a senior director in its GB wealth and retail investment team. In her new role, Sednaoui will be responsible for expanding the firm's presence in the UK wealth market and developing new relationships across the sector. Prior to joining the WTW team, Sednaoui served as head of investor relations at CG Asset Management for more than a year. Before that, she spent six years in senior roles at Carmignac and almost two years on the JO Hambro sales team. Sednaoui said: "WTW's deep institutional expertise presents a unique opportunity to deliver high-quality investment solutions and products to a broader range of end investors." Ben Leach, head of GB wealth and retail investments, said: "Her impressive track record and deep knowledge of the UK wealth sector will be instrumental as we continue to invest in and expand our wealth offering." MORE ARTICLES ON
Aon appoints commercial director to global benefits team. Aon has appointed Carl Nordling as the commercial director for the UK and Nordics within its global benefits team. Nordling joins Aon from WTW where he worked as director of health and benefits, overseeing business development across healthcare, wellbeing, risk and benefits technology in the UK market. He has almost 20 years expense working in across employee benefits, risk and technology. In this new role Nordling will work closely with Aon's enterprise client group, human capital and risk capital leadership teams to support multinational clients in managing their insurance employee benefits risks and navigating the complexities of global benefits programmes. He will report to Matt Duffy, chief commercial officer, global benefits for Aon, and will be based in the UK. Duffy says that Nordling will be helping drive further growth in the business. He adds: "Corporate Adviser is seeing significant momentum across its global benefits offering. "By leveraging Aon's market-leading, AI-enabled data and analytics capabilities, [Nordling] will support clients in making more informed decisions and help them to make the most of their global benefits programmes."
Willis, part of WTW, has partnered with Circle Asia to launch an insurance facility for art collectors and galleries across Asia. The initiative combines Willis' fine art insurance expertise with Circle's digital platform to provide simplified coverage for artworks, jewellery and valuable collections. The facility offers a lower entry premium and allows clients to insure multiple assets—including art, jewellery, home contents and buildings—under one policy. Terms and premiums are tailored to individual requirements, with policy management handled by Willis' Fine Art team through Circle's platform. The digital approach aims to improve communication and speed up processes compared to standard practices. The facility also accommodates short-term needs such as single exhibitions or transit events, providing quick responses and comprehensive protection for Asia's rapidly growing fine arts market.