Netsuite Administrator
Posted on 11/22/2022

501-1,000 employees

Engagement OS
Company Overview
Intercom's mission is to make internet business personal. Their vision at Intercom is to bring a Messenger-first, personal experience, to all customer and business communication.
Remote • United States
Experience Level
Desired Skills
Administrative & Executive Assistance
  • Bachelor's degree in Business, Accounting, or MIS, or strong understanding of accounting operations
  • Minimum of 4-6 years' experience as a NetSuite System Administrator
  • Experience completing complex configuration and optimization projects including building and enhancing workflows, managing integrations, and completing complex reporting
  • Comprehensive understanding of accounting and finance processes including Order to Cash, Procure to Pay, Record to Report etc
  • Comfortable working in a fast-paced environment, and able to effectively balance multiple projects and competing priorities
  • Excellent problem solving and analytical skills, and strong attention to detail
  • Ability to maintain confidentiality and build strong relationships across cross-functional teams
  • Excellent verbal and written communication skills required
  • Proof of eligibility to work in the United States is required
  • #LI-Remote
  • Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Intercom is currently able to hire if an employee has a permanent residence in the following locations; Australia, Ireland, England and applicable US states. (California, Colorado, Florida, Illinois, Massachusetts, New York, North Carolina, Texas, and Washington)
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  • Manage the NetSuite platform and serve as primary point of contact for NetSuite support
  • Configure fields, forms, workflows, reports and dashboards, integrations, and other complex configuration
  • Create and maintain user accounts and roles, and complete access changes, ensuring that all required approvals are captured and documented
  • Respond to user application issues and enhancement requests in accordance to defined SLAs; work with vendor support organizations as appropriate to support internal teams
  • Proactively identify opportunities for improvement and suggest projects to streamline business operations where applicable
  • Provide audit support for compliance operations including generating reports, developing documentation, and performing completeness and accuracy checks
  • Complete testing during new system implementation projects and for scheduled system releases
  • Create systems documentation, including architectural design documentation, business requirements documents, functional design documents, user manuals, test scripts and training materials
  • Conduct periodic training for end users on current and new systems features and processes
  • Perform other related duties and responsibilities as needed
Desired Qualifications
  • NetSuite certification
  • Experience with compliance frameworks, including SOX and SSAE16 SOC
  • Experience working at a public company
  • The base salary range for this role is targeted at $107,000 - $145,800 in Colorado, $114,000 - $154,400 in Washington, and $126,700 - $171,500 for the San Francisco Bay Area and New York. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Please note that this information is only provided publicly for candidates in California, Colorado, New York and Washington, but the role is open to candidates outside of those locations as well