Senior Manager Client Technology

Job Title: Senior Manager – Network Operations

Company Overview

Altera Digital Health is at the forefront of transforming healthcare through cutting-edge digital solutions. Our mission is to empower healthcare providers with advanced technology, enabling them to deliver exceptional care. Our global operations are supported by a highly resilient and scalable network infrastructure that is critical to both day-to-day operations and long-term strategic growth.

Position Overview

The Senior Manager – Network Operations will provide strategic leadership and operational oversight of Altera Digital Health’s global network infrastructure. This role is responsible for driving network reliability, scalability, and performance while leading multiple teams of network engineers and managers. The successful candidate will define and execute network strategy, ensure operational excellence, and align network capabilities with evolving business needs across on-premises and multi-cloud environments.

Key Responsibilities

Leadership & Organizational Management

• Lead and mentor multiple teams of Network Operations engineers and team leads, fostering a high-performance and innovation-driven culture.

• Build leadership bench strength through coaching, talent development, and succession planning.

• Drive accountability, ownership, and continuous improvement across the organization.

Strategic Planning & Execution

• Define and execute the global network operations strategy aligned with business objectives and digital transformation initiatives.

• Partner with executive leadership, architects, and product teams to develop long-term network roadmaps.

• Lead large-scale transformation initiatives including automation, cloud networking, and modernization programs.

Network Infrastructure & Architecture Oversight

• Provide oversight of design, implementation, and operations of enterprise network infrastructure including Cisco, Palo Alto, and Azure networking components.

• Ensure high availability, scalability, and performance of network services across hybrid and multi-cloud environments.

• Drive adoption of advanced technologies such as SD-WAN, VXLAN, BGP EVPN, and network automation frameworks.

Incident & Problem Management

• Oversee major incident management, ensuring rapid resolution and minimal business impact.

• Establish root cause analysis (RCA) governance and drive preventive actions across teams.

• Implement proactive monitoring and observability frameworks to reduce incident frequency.

Vendor & Stakeholder Management

• Manage strategic relationships with service providers, vendors, and partners, ensuring adherence to SLAs and performance expectations.

• Collaborate with cross-functional teams including Security, Cloud, and Application teams to deliver integrated solutions.

Financial & Resource Management

• Own and manage the network operations budget, optimizing cost while maintaining high service quality.

• Drive capacity planning and resource allocation aligned with business growth.

Continuous Improvement & Automation

• Champion network automation and DevOps practices to improve efficiency, reduce manual effort, and enhance reliability.

• Establish standardized processes, templates, and governance models for network operations.

Security, Compliance & Risk Management

• Ensure compliance with regulatory standards and internal security policies.

• Partner with security teams to implement robust network security controls and risk mitigation strategies.

Qualifications

• 15+ years of experience in Network Engineering/Operations with at least 5+ years in leadership or senior management roles.

• Proven experience managing large, distributed teams in a global or outsourcing environment.

• Strong expertise in routing and switching technologies including BGP, OSPF, MPLS, VRF, VPNs.

• Deep knowledge of VXLAN, BGP EVPN, QoS, PVST/RPVST, and multi-vendor environments.

• Hands-on experience with Cisco, Palo Alto, Azure Networking, and Azure Firewalls.

• Experience in network design, architecture, and multi-cloud networking solutions.

• Strong understanding of network security, authentication protocols, and packet analysis (Wireshark).

• Proven ability to lead large-scale transformations including automation and cloud adoption.

• Excellent stakeholder management, communication, and executive presentation skills.

• Strong project management capabilities including planning, execution, and delivery.

• Relevant certifications such as CCNP, CCIE, or equivalent are highly desirable.

What We Offer

• A dynamic, collaborative, and innovative work environment.

• Opportunities for leadership growth and career advancement.

• Competitive salary and comprehensive benefits package.

• A strategic leadership role with direct impact on a global healthcare technology organization.

How to Apply

Please submit your resume, cover letter, and relevant certifications through our careers portal. We look forward to learning how your leadership and technical expertise can drive the success of Altera Digital Health’s network operations.

Altera Digital Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.