Senior Account Manager

Senior Account Manager - Austin

Come join Thredd in Austin as our Senior Account Manager and help shape the future of payments across the Americas. We are seeking an experienced account manager with a background in payments who is fluent in Spanish or Portuguese.

In this role, you’ll drive commercial success for a portfolio of strategic accounts, applying your expertise in payments processing to deliver value and support our continued growth.

As a contributor to our regional expansion, you’ll use industry insights to identify and pursue new opportunities, strengthen client partnerships, and collaborate with teams across our business to develop tailored solutions. You will play a key role in delivering ambitious revenue and engagement goals, while maintaining exceptional standards of client service.

If you are commercially minded and client-focussed individual, motivated by the opportunity to make a significant impact for both our clients and Thredd's ongoing success - apply today!


What you'll do

• Build and nurture trusted relationships with mid- to senior-level client stakeholders to drive satisfaction, product adoption, and long-term retention.

• Serve as the primary point of contact for clients’ commercial needs, ensuring all inquiries are addressed promptly and thoroughly while acting as an internal advocate and aligning Thredd’s goals with evolving client requirements.

• Lead Monthly and Quarterly Business Reviews, presenting performance metrics, analysing trends, evaluating forecasts, and aligning on business goals and Thredd’s product roadmap.

• Facilitate strategic meetings to develop Account Development Plans that incorporate client objectives, product and geographic roadmaps, and identify growth opportunities.

• Stay current on the evolving payments landscape, sharing relevant insights with the team to support strategic decision-making and thought leadership.

• Maintain deep knowledge of Thredd’s products and services, confidently pitching solutions to clients and ensuring the team is informed about new and region-specific offerings.

• Achieve individual sales quotas by identifying and executing cross-sell and upsell opportunities, and lead contract renewals and negotiations to maximise Net Dollar Retention and maintain long-term partnerships.

• Collaborate with the Implementations team to identify upsell opportunities during onboarding and ensure a seamless handover post go-live.

• Execute and continuously improve team processes, including pipeline management, deal qualification, reporting, and maintaining accurate client records in Salesforce.

• Support the Credit Controller by ensuring client accounts are current and resolving billing issues promptly and professionally.

• Collaborate with Customer Care to manage operational relationships and ensure timely issue resolution.

• Represent Account Management in Product Prioritisation Meetings, communicating client development requests and product updates, and lead cross-departmental initiatives in support of the VP of Account Management.

• Promote client participation in case studies, PR initiatives, and industry events, providing strategic support to Marketing.

• Proactively seek opportunities for personal growth and support the development of team members, while defining, tracking, and managing personal goals to ensure accountability and successful delivery of responsibilities.

• Represent Thredd at industry events, embodying our values and effectively promoting our products and services to key stakeholders.

What you'll need 

• Prior experience in account management within the payments industry, ideally with exposure to the US and LATAM markets.

• Deep understanding of payments processing, and knowledge of the tech and payments landscape

• Business-level fluency in English and Spanish or Portuguese, with the ability to communicate confidently in professional, client-facing environments

• Proactive, self-motivated mindset with exceptional organisational skills and a strong focus on driving commercial outcomes

• Demonstrated ability to build and maintain trusted relationships with clients and stakeholders, with a keen understanding of client needs to drive satisfaction, retention, and revenue growth.

• Excellent verbal and written communication skills, with the ability to present complex payments concepts clearly and influence stakeholders across regions.

• Skilled at navigating challenging situations, resolving issues diplomatically, and identifying opportunities for cross-selling and upselling within payment processing portfolios.

• Analytical thinker, comfortable interpreting payments data and trends to inform decisions and solve problems.

• Highly organised, able to manage multiple priorities and deadlines in a fast-paced, evolving payments environment.

• Detail-oriented and collaborative, with a commitment to accuracy and teamwork.

• Proficient in Microsoft Office, including PowerPoint and Excel, for reporting and client presentations.

About us

Thredd is the trusted next-gen payments partner for innovators looking to modernise their payments offering. Certified by Mastercard, Visa and Diners & Discover, we process billions of debit, prepaid and credit transactions annually, supporting consumer and corporation FinTechs, digital banks and embedded finance providers across the globe. Our unique offering is our client-centric approach, combining hands-on support with modern, reliable and scalable technology.

Our assured solution accelerates the development and delivery of consumer and corporate payments components embedded within digital banks, as well as for expense management, B2B payments, crypto, lending, credit, Buy Now Pay Later, FX, remittance, and open banking innovators.

Other

This is a hybrid role with 2 days a week minimum in the Austin office.

Thredd operates in a secure environment and all candidates will be credit and background checked to the extent permitted by law.

Only direct applicants will be considered for this role; we do not accept applications from recruitment agencies.