Full-Time

Vice President

Account Management

Confirmed live in the last 24 hours

Kafene

Kafene

51-200 employees

Consumer leasing with flexible payment options

Fintech
Consumer Goods

Compensation Overview

$130k - $150kAnnually

Senior

Remote in USA

Category
Customer Success Management
Sales & Account Management
Requirements
  • Bachelor’s degree in business, Marketing, or a related field.
  • 10+ years of experience in account management or customer success (account volume of $500M-$1B), with at least 5 years in a leadership role. Experience in LTO/BNPL preferred.
  • Proven track record of building strong client relationships and achieving revenue growth.
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
  • Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
  • Ability to work collaboratively across departments and influence stakeholders at all levels.
  • Proficiency in CRM software and other relevant tools.
Responsibilities
  • Develop and implement the overall account management strategy to drive customer engagement and satisfaction.
  • Lead, mentor, and manage the account management team to achieve performance targets and professional growth.
  • Build and maintain strong, long-lasting relationships with key clients, understanding their needs and aligning our services to meet those requirements.
  • Collaborate closely with sales, marketing, and product development teams to drive growth and identify opportunities for upselling and cross-selling.
  • Monitor account performance and client health metrics to proactively identify risks and opportunities for improvement.
  • Prepare and present regular reports on account status, product performance, and team achievements to senior leadership.
  • Stay up to date with industry trends, best practices, and competitive landscape to inform strategic decisions.

Kafene operates in the consumer leasing market, offering lease-to-own options for products such as furniture, appliances, electronics, tires, and wheels. The process begins with an online application where customers provide basic personal information without the need for a credit check, ensuring that their credit score remains unaffected. Once approved, customers can lease items from their preferred stores, with approval amounts reaching up to $5,000. Kafene tailors lease pricing to meet individual customer needs, making it a flexible and affordable choice for those who prefer not to pay upfront. The company generates revenue through lease payments, which are designed to be easy to understand and manageable for customers. Kafene distinguishes itself from competitors with its customer-centric approach, accommodating changes in payment schedules and focusing on customer satisfaction. The goal of Kafene is to provide financial flexibility and accessible leasing options to consumers.

Company Stage

Debt Financing

Total Funding

$74.9M

Headquarters

New York City, New York

Founded

2019

Growth & Insights
Headcount

6 month growth

7%

1 year growth

29%

2 year growth

60%
Simplify Jobs

Simplify's Take

What believers are saying

  • Recognition as one of Forbes' Best Startup Employers for two consecutive years underscores Kafene's strong corporate culture and employee satisfaction.
  • Significant venture funding, including a $15 million debt facility from Trinity Capital and a $30.8 million Series B round, positions Kafene for robust growth and expansion.
  • Strategic partnerships and executive hires enhance Kafene's ability to scale operations and improve service offerings, benefiting both merchants and consumers.

What critics are saying

  • The competitive landscape of the consumer leasing market could pressure Kafene to continuously innovate to maintain its market position.
  • Reliance on external funding and debt facilities may pose financial risks if market conditions change or if the company fails to meet growth expectations.

What makes Kafene unique

  • Kafene's no-credit-check application process and flexible, customized lease options set it apart from traditional financing and leasing companies.
  • The use of advanced machine learning models to optimize financing options based on individual risk profiles provides a unique, data-driven approach to lease-to-own agreements.
  • Kafene's focus on underserved consumers and its partnerships with retailers like BrandSource and Furniture Marketing Group highlight its commitment to financial inclusivity.

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