Full-Time

Customer Services Representative

Danish Speaker

Posted on 11/27/2024

Medtronic

Medtronic

10,001+ employees

Develops and manufactures medical devices and therapies

Biotechnology
Healthcare

Entry, Junior

Watford, UK

Hybrid role requiring 2 days in-office in Watford and 3 days remote.

Category
Customer Support
Customer Success & Support
Requirements
  • Great communication skills (verbal and written) in Danish and English
  • Ability to remain calm and demonstrate resilience during pressurised situations
  • Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system
  • Ability to effectively multi-task (navigate between programs to access customer data and input text whilst providing real-time care instructions)
  • Basic to intermediate level of math skills required to assist customers with their vital statistics
Responsibilities
  • Providing safe and accurate technical support and guidance to customers using Medtronic Diabetes products and services in an efficient and timely manner
  • Giving support directly to patients as well as Medtronic personnel and other Health Care Professionals
  • Resolving technical queries using an array of troubleshooting tools
  • Ensuring all details are recorded within our Customer Relationship Management (CRM) database
  • Exceeding customer expectations when handling and resolving inquiries
  • Always striving for first contact resolution and offering a world-class service
  • Gaining in-depth Therapy and Product Knowledge, understanding Call Management and Quality Management as well as Troubleshooting

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals and healthcare professionals around the world. Medtronic stands out from competitors by not only focusing on product development but also offering comprehensive services such as training for healthcare providers and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its advanced medical solutions.

Company Stage

IPO

Total Funding

$3.2M

Headquarters

Fridley, Minnesota

Founded

1949

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased adoption of telehealth drives demand for Medtronic's connected medical devices.
  • Rise in personalized medicine creates opportunities for customized Medtronic devices.
  • Focus on value-based healthcare aligns with Medtronic's cost-reducing technologies.

What critics are saying

  • Emerging medtech companies like Anteris could challenge Medtronic's market share.
  • Growing spine biologics market may disrupt Medtronic's existing product lines.
  • Departure of key personnel like Ira Bindra could impact organizational stability.

What makes Medtronic unique

  • Medtronic is a global leader in medical technology, operating in over 150 countries.
  • The company offers a comprehensive suite of products and services for chronic diseases.
  • Medtronic invests heavily in R&D to innovate and bring new products to market.

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