Knowledge Manager

Job Description

At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you’re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you’ll love from top to bottom – we give you the tools you need to succeed and the autonomy to reach your goals.

We are seeking a Knowledge Manager/Content Librarian to join our Marketing team. This is an exciting opportunity for a seasoned marketing professional to join a collaborative, well-rounded marketing team and grow our full-service professional services practice. There is significant growth potential for the right candidate.

What it Means to Work for EisnerAmper:

• You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry

• You will have the flexibility to manage your days in support of our commitment to work/life balance

• You will join a culture that has received multiple top “Places to Work” awards

  • We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions

  • We understand that embracing our differences is what unites us as a team and strengthens our foundation

  • Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work

  • Numerous Employee Resource Groups (ERGs) to support our Diversity, Equity, & Inclusion (DE&I) efforts

What Work You Will be Responsible For:

• Take responsibility for capturing, developing, writing, organizing, and managing proposal content assets for the Firm’s various practice areas on the proposal automation platform (Qvidian), ensuring the Proposal Team can easily access the content they need.

• Manage the proposal content development process, including intake, review and approval cycles, and prioritization of tasks

• Maintain firm profiles and keep up to date firm statistics

• Monitor integrity of marketing collateral information for pitch decks and sales document.

• Develop a structured system to organize and store content, making it searchable and easy to navigate for internal users

• Engage with internal subject matter experts across the firm to gain deep insights into their service offerings, methodologies, tools, accelerators, and differentiators, and use this knowledge to create compelling content

• Expand the reach of the knowledge management service by leveraging positive experiences shared by practitioners throughout the firm

• Build strong partnerships across shared services to support the Proposal Team in achieving its knowledge management goals

• Ensure that all proposal content meets the highest standards of quality and aligns with brand guidelines.

• Manage multiple content projects simultaneously, ensuring they are delivered on time and meet high standards

• Foster a culture of knowledge sharing across practice areas to enhance expertise and give voice to users

• Conduct training sessions with the Proposal Team to educate them on key practice areas and relevant proposal content

• Stay current with industry trends and best practices to continuously improve the overall proposal development strategy

Basic Qualifications:

• Bachelor’s degree in English, Journalism, Marketing, Communications, Library Science, or a related field.

• 5+ years of relevant professional work experience

Preferred/Desired Qualifications:

• Can translate technical content into the tone and flow required for proposal usage and substantially simplify/shorten complex technical jargon

• Experience working in knowledge management at a professional services or consultancy firm preferred

• Impeccable writing and editorial skills, with an outstanding command of the English language

• Excellent project management skills to manage editorial schedules and deadlines

• Possesses expert-level skills in Word, PowerPoint, and SharePoint

• Proven experience working with professionals of all staff classes up to C-Level

• Possesses interview skills and is a curious, thoughtful listener

• Exceptional research skills

• Have used and experimented with AI tools like ChatGPT, Claude, Llama, etc. preferred

• Operates well with giving and receiving feedback

Preferred candidates also have knowledge in the following areas:

• Sales and Marketing – Experience in showcasing, promoting, and selling industry or services. This includes marketing strategy and tactics, sales techniques, and customer relationship management systems.

• Customer and Personal Service - Knowledge of principles and processes for providing professional services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Communications and Media - Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

We strongly believe in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, EisnerAmper is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or protected veteran status, citizenship, or other protected characteristics under federal, state, or local law.

About our Marketing Team:

The EisnerAmper Marketing Team “connects the dots” between the firm’s people, services, and clients. It’s by building awareness of our 50+ go-to-market groups, while acting as tenacious advocates for the brand, that we can link clients and staff from across the globe with the right solutions EisnerAmper has for their businesses.

Based on senior management’s deep-rooted, long-held understanding and belief in marketing, our department’s culture may not be what you’d expect from an accounting firm. By serving as important and valued collaborators, not just overhead, we are integral parts of the team and respected leaders. We’re a team of doers—seeing our ideas through with relentless execution. By moving fast and changing direction when we need to, EisnerAmper marketers turn disruption into a competitive advantage.

A truly close-knit team of self-starters, EisnerAmper marketers make a lasting impact on the service lines, industry niches, and geographic locations they serve and support, through many of the functions and initiatives modern-day marketers employ. We leverage digital marketing, events, partnership programs, social media, advertising, CRM, and traditional relationship-building to crush our goals. So, whether we’re testing a new idea or reimagining an existing strategy, we’re not afraid to try new things, see what works, and look for growth.

About EisnerAmper:

EisnerAmper is one of the largest accounting, tax, and business advisory firms, with nearly 4,500 employees including 450 partners across the world. We combine responsiveness with a long-range perspective; to help clients meet the pressing issues they face today and position them for success tomorrow.

Our clients are enterprises as diverse as sophisticated financial institutions and start-ups, global public firms, and middle-market companies, as well as high net worth individuals, family offices, not-for-profit organizations, and entrepreneurial ventures across a variety of industries. We are also engaged by the attorneys, financial professionals, bankers, and investors who serve these clients.

Should you need any accommodations to complete this application please email: [email protected].