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Connected Care Assistant
Posted on 12/6/2022
Experience Level
Desired Skills
Customer Service
  • Licensed and credentialed Medical Assistant / Health Coach / Community Health work preferred
  • Prior experience in case management or clinical practice preferred
  • Demonstrated skills in motivational interviewing desired
  • Highly organized with ability to keep accurate notes and records
  • Experience with health IT systems and reports is desirable
  • Knowledge about and connections to community health care and social welfare resources is desirable
  • Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal
  • Demonstrates a positive attitude and respectful, professional customer service
  • Acknowledges patient's rights on confidentiality issues, maintains patient confidentiality at all times, and follows HIPAA guidelines and regulations
  • Proactively acts as patient advocate, responding with empathy and respect to resolve patient and family concerns, and recognizes opportunities for improvement to meeting patient concerns
  • Proactively continues to educate self on providing quality care and improving professional skills
  • Strong analytical thinking and ability to handle multiple tasks concurrently
  • Coordinate care as part of an interdisciplinary team to advocate on behalf of patients, care team, family/caregiver(s), payers, and community resources
  • Consult with patients and discuss their health goals and challenges in order to connect them to quality programs leading toward healthier outcomes
  • Guide patient through motivational interviewing/health coaching
  • Assist in care plan development and adherence
  • Facilitate and attend meetings between patient, family/caregiver(s), care team, payers, and community resources
  • Check-in on the patient, evaluate and document their progress
  • Attend ongoing training and courses to keep skills current with new developments in healthcare
  • Treat patients with empathy and respect
  • Comply with organizational guidelines and health care laws and regulations
  • Enhance clinical outcomes for patients by promoting timely access to appropriate care, increase utilization of preventative care and reducing emergency room utilization and hospital readmissions
Grand Rounds

501-1,000 employees

Personal care platform
Company Overview
Grand Rounds is on a mission to raise the standard of healthcare for everyone, everywhere. The Grand Rounds team goes above and beyond to connect and guide people to the highest quality healthcare available for themselves and their loved ones.
  • Along with comprehensive medical, dental and vision plans; all employee spouses and children can access Included Health services at no cost. For time off, take it when you need it with our unaccrued discretionary time off for all exempt employees.
Company Core Values
  • We put the member first
  • We're here for outcomes
  • We seek diverse perspectives
  • We value change
  • We lead the way