Full-Time
Regional Operations Manager
West
Posted on 4/9/2024
Mobile app for ordering state lottery tickets
Senior
Phoenix, AZ, USA
- Willing and able to travel and be available as needed, including nights and weekends
- Ability to identify areas of improvement and execute action plans
- Ability to think critically under pressure and address unforeseen issues or circumstances in real time to ensure business continuity
- Demonstrated experience developing and improving operational processes
- Technically proficient and able to perform technical troubleshooting
- Ability to function independently and own strategic projects from start to finish independently or collaboratively
- Experience in hiring, managing, and developing individual contributors and people leaders across multiple markets
- Familiarity with federal, state, and local employment law
- Experience overseeing a workplace that adheres to OSHA regulations
- Clear and professional communicator, able to partner and present effectively at all levels of the organization
- Actively manage large teams of employees (including other managers) across multiple states
- Develop and deliver new hire training and facilitate ongoing learning and development for staff
- Lead new market launches and own strategic plans for scalable growth
- Establish production KPIs and conduct quality assessments, including creating dashboards and reporting for the management team
- Manage relationships with lottery authorities, partners, vendors, contractors, and other external stakeholders
- Establish and maintain best practices and standard operating procedures in collaboration with peers and leadership
- Continually evaluate performance and efficiency and implement procedural and tactical improvements
- Set team and individual level goals, track OKRs, and provide ongoing coaching and mentorship to drive performance
- Partner across functions including Facilities, HR, Legal, IT, Product, Engineering, etc. for strategic projects, ad-hoc initiatives, and rollout of new policies, technologies, markets, etc.
Jackpocket, a pioneering mobile app in the U.S., offers a user-friendly platform to securely order official state lottery tickets. It stands out as the first licensed third-party service of its kind, ensuring reliability and trust. The company fosters a culture of innovation and accomplishment, highlighted by facilitating over $300 million in prizes, including record-setting wins. Working here means joining a team dedicated to transparency and user empowerment in mobile gaming, setting new standards in the lottery industry.
Company Stage
M&A
Total Funding
$199.2M
Headquarters
New York, New York
Founded
2013
6 month growth
↑ 5%1 year growth
↑ 20%2 year growth
↑ 44%Benefits
Competitive salaries
401(k) Matching
Stock options
Health insurance coverage up to 100%
Career growth & promotion from within
Commuter benefits
Citi Bike membership
Discounted gym membership
Flexible work schedule
Stocked kitchen & catered lunches
Cold brew & more on tap