Full-Time

Manager – Solutions Support Engineering

US East

Posted on 4/8/2024

Wiz

Wiz

1,001-5,000 employees

Detects and eliminates risks in cloud platforms

Cybersecurity
Data & Analytics

Mid

Remote in USA

Required Skills
Kubernetes
Microsoft Azure
Python
JavaScript
Management
Java
AWS
Linux/Unix
Google Cloud Platform
Requirements
  • Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or equivalent industry experience and certifications
  • 1+ years of people management experience
  • 3+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role
  • 1+ year experience with Cloud technologies (Azure, AWS, GCP)
  • Experience in reading or debugging code in Java, Python, Shell, JavaScript, JSON
  • Proficiency with command-line tools and Linux operating system environments
  • Experience with Kubernetes, system virtualization, on-prem and/or hybrid cloud computing, cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage
  • Familiar with security frameworks or tools
  • Excellent organizational and project management skills
  • Fast learner, natural curiosity, and love of technology
Responsibilities
  • Manage, develop, coach, and mentor a team of Technical Support Engineers
  • Act as the owner for your team’s accountability and performance
  • Ensure successful training and onboarding of new hires
  • Guide the team through technical training and additional learning and development needs
  • Drive projects or initiatives to improve team productivity, process, or procedure
  • Collaborate with internal teams and customers on high-priority escalations
  • Identify cases that require escalation
  • Create and maintain incident management requests
  • Design and implement solutions that scale the support offering through automations
  • Coordinate with Customer Success Managers to address technical issues impacting customer success
  • Create technical articles or knowledge base for better customer support experience
  • Be a customer advocate for timely resolution of reported problems

With its advanced technology for swiftly detecting and eliminating critical risks within major cloud platforms such as AWS, Azure, GCP, OCI, Alibaba Cloud, and Kubernetes, this company offers a unique competitive edge in ensuring accelerated and secure cloud-based development. Its focus on enhanced security and risk mitigation within cloud environments makes it a leader in the cloud security sector, providing employees with a cutting-edge and dynamic work environment. Working here, one can expect to engage in high-stakes projects that drive significant advancements in cloud security and protection.

Company Stage

Series E

Total Funding

$1.8B

Headquarters

New York, New York

Founded

2020

Growth & Insights
Headcount

6 month growth

37%

1 year growth

88%

2 year growth

239%
INACTIVE