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Enterprise Customer Success Manager
Updated on 1/30/2023
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
Sales
SQL
Communications
Requirements
  • 7+ years of customer-facing experience and experience working with executives and large enterprise companies
  • Experience in a customer success or account management role for a SaaS company, and knowledge related to tools and best practices in the Customer Success domain
  • Proven experience and ability to manage client relationships, and renewal processes with strong negotiation skills
  • An analytical mindset to identify patterns and anomalies, and generate recommendations for process/product improvements
  • Excellent communication, presentation, conflict resolution, and problem-solving skills, with a focus on guiding customers through adopting out-of-the-box features as opposed to custom deliverables
  • A customer-centric mindset and approach to all interactions
  • Experience advocating for your customers' needs within an organization and driving solutions
Responsibilities
  • Delivering customers' business outcomes, increasing product adoption, identifying expansion opportunities, customer loyalty, and customer retention
  • Managing key accounts and day-to-day relationships with both platform users and data partners
  • Expanding our customer references, and case studies in collaboration with Marketing, Product, and Sales to develop customer collateral
  • Planning and execution of customer renewals
  • Coordination and management of customer calls and executive business reviews
  • Contributing to our customer-facing CS processes, documentation, and supporting blog posts to help integrate Cherre into our clients' everyday workflow
  • Documenting internal processes and creating a scalable infrastructure to enable a superior overall customer experience
  • Efficiently channeling customer feedback to the product team, and working with the team to find solutions that meet or exceed customer expectations
  • Handling customer escalations and helping with a successful resolution
Desired Qualifications
  • Highly organized with the ability to outline milestones, success criteria, and resource allocation to ensure on-time delivery. A background in project management is a plus
  • Understanding the Commercial Real Estate industry, and how companies benefit from leveraging data is a plus
  • Experience with database query languages such as SQL / GraphQL is a plus
  • A background in project management is a plus
Cherre

51-200 employees

Real estate data and insight
Company Overview
Cherre provides their customers with a unique “single source of truth” and empower them to evaluate opportunities and trends faster and more accurately. Their mission is to transform real estate decision making into a science.
Benefits
  • Competitive Salary
  • Company Equity
  • Excellent Healthcare
  • 401(k) Plan Options
  • Commuter Benefits
  • Flexible Work Schedule
  • Paid Parental Leave
  • Ongoing Education
  • Collaborative Environment
  • Freedom Vacation Plan
  • Dog Friendly Office
  • Catered Lunches
Company Core Values
  • Collaboration
  • Hunger
  • Empathy
  • Responsibility
  • Real Estate
  • Excellence