Full-Time
Customer Success Manager
Power
Confirmed live in the last 24 hours
Kpler
501-1,000 employees
Provides data and analytics for commodity markets
Mid
London, UK
Hybrid position based in London.
- +4 years customer success management experience in Shipping, Commodities, Energy Transition, Fintech or Data Solutions. We would be especially interested to hear from you if you possess experience within the Power industry
- Outgoing, personable and a client-focused person
- Technical aptitude and ability to articulate technical concepts with both technical and non-technical audiences
- Experience with programming languages is not mandatory to this role; however, familiarity with APIs, data structures and other technical concepts is greatly advantageous
- Someone who is empathic, listens and understands the customer’s needs through strong relationship building
- Capable of adapting to the needs of users in financial firms, ranging from banks to hedge funds and/or physical trading houses/energy majors and service & consultancy providers
- Genuinely care about your clients and take ownership of projects ensuring success from start to finish.
- Proactively oversee the client Power portfolio with a focus on revenue retention and growth, particularly in the Power sector.
- Establish yourself as a trusted Power expert internally and externally, providing effective support to clients and ensuring their long-term success as a key.
- Coach users to be experts on our terminal, FTP, API and data integration.
- Build and maintain strong relationships with users and key contacts across the Power accounts that will drive retention and engagement goals.
- Working closely with the commercial teams to define priorities across accounts and align on goals for retention and growth.
- Monitor client health and execute initiatives to maintain strong engagement levels (e.g. minimise zero usage, establish champions etc)
- Collaborating with product, support and commercial teams to provide a structured, unified approach to client success.
- Staying up-to-date on product releases, bugs, and updates, and communicating these to clients in a timely manner.
- Implement creative strategies to engage clients and increase Kpler’s visibility across the user base.
- Leverage your expertise of Kpler’s Power products to support the broader Customer Success (CS) team, offering guidance and training where needed. As you will be the primary Power expert within CS, you'll manage your own portfolio while also providing guidance on power-related inquiries and training for the rest of the team.
- A strong understanding of our Power solutions is essential, and you are expected to proactively share this knowledge with the wider team.
Kpler provides intelligence solutions for commodity markets, focusing on over 25 different markets including oil, gas, LNG, and maritime freight. The company supplies real-time data and analytics through various platforms such as a web-based terminal, API, SDK, and Excel add-in, allowing clients to easily integrate this information into their workflows. Kpler's clients, which include portfolio managers and brokers, subscribe to its services to access insights on commodity flows, storage levels, and market trends, essential for strategic decision-making. What sets Kpler apart from competitors is its commitment to transparency and accuracy, offering detailed insights into complex markets like U.S. crude oil exports and global storage inventories. The company's goal is to empower clients with reliable data and analytics to navigate volatile markets effectively.
Company Stage
Growth Equity (Venture Capital)
Total Funding
$214M
Headquarters
Paris, France
Founded
2014
6 month growth
↑ 5%1 year growth
↑ 31%2 year growth
↑ 132%
Simplify's Take
What believers are saying
- Kpler's selection as the official data provider for the WTO's Global Trade Data Portal underscores its industry credibility and potential for further growth.
- The acquisition of MarineTraffic and FleetMon expands Kpler's capabilities in the maritime sector, enhancing its comprehensive data offerings.
- A $220 million private equity funding round provides significant financial backing for future expansions and technological advancements.
What critics are saying
- The volatile nature of commodity markets can lead to unpredictable revenue streams, impacting financial stability.
- Integration challenges from multiple acquisitions could strain resources and affect operational efficiency.
What makes Kpler unique
- Kpler offers real-time data and analytics across more than 25 commodity markets, providing unparalleled visibility into complex markets like U.S. crude oil export flows and global storage inventories.
- The company's multi-channel access points, including a web-based terminal, API, SDK, and Excel add-in, ensure seamless integration into clients' existing workflows, setting it apart from competitors.
- Kpler's commitment to transparency and accuracy, along with its continuous data updates and strategic acquisitions like JBC Energy, MarineTraffic, and FleetMon, solidify its leadership in the commodity data analytics space.
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