Store Experience Leader
Posted on 8/25/2023

1,001-5,000 employees

Innovative cooling outdoor products
Portland, OR, USA
Experience Level
Desired Skills
Customer Service
Customer Success & Support
  • Drive excellence in customer service in store by modeling brand service standards
  • Monitor customer feedback and address all customer concerns quickly
  • Ensure store team engages with each customer to create an authentic brand experience
  • Cultivate customer-centric culture by recognizing and rewarding teams' successes
  • Represent your store as an active brand ambassador within the community, including proactively seeking opportunities to engage with customers in community activations
  • Execute store marketing events and grow relationships in the community to generate brand awareness and drive traffic
  • Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brand
  • Promote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of others
  • High school diploma required; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required
  • At least 5 years of management experience in a fast-paced, high volume retail environment
  • Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred
  • Demonstrated success achieving sales and profit results through leading store team
  • Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service
  • Excellent decision-making skills and ability to balance shifting priorities in fast-paced environment
  • Excellent verbal and written skills and the ability to build, lead, and manage high performing teams
  • Detail orientated and excellent organization skills
  • Proficient in Microsoft Office applications and retail systems as well as mobile POS
  • Experience executing store community participation and events, with experience planning events preferred
  • Operate office equipment and technology (i.e., computers, phones, copier, etc.)
  • Standing required for entire work shift
  • Bend, lift, open, and move product up to 50 pounds as needed
  • Maximize store sales and achieves store sales goals
  • Measure and monitor progress and results against KPIs
  • Manage operating and payroll expenses to maximize sales and profitability
  • Hold store leadership to YETI standard of customer service and engagement, brand identity, product knowledge, and operations
  • Execute training programs
  • Ensure team is educated on product and assortment to enhance selling and customer engagement
  • Conduct store meetings as needed
  • Provide timely training, coaching, and feedback to enable team success and growth
  • Attract, recruit, and hire high caliber talent
  • Actively maintain a succession plan and pool of qualified candidates for open positions
  • Create and develop a high-performing team of customer focused Guides and Leaders
  • Plan, communicate, and implement recognition programs for the store team
  • Address performance issues appropriately and facilitate any disciplinary action as needed in partnership with Talent
  • Provide on-going specific and timely feedback to the team
  • Ensure compliance with all Talent policies and procedures
  • Maintain an Open-Door Policy