IT Systems Administrator

Salary Range: 110000 to 130000 (Currency: USD) (Pay period: per-year-salary)

What You’ll Do

• Serve as the primary point of contact for IT support, managing the helpdesk queue, resolving tickets, and escalating when necessary
• Troubleshoot and resolve technical issues across systems, applications, devices, and networks
• Administer, maintain, and support systems across our SaaS and endpoint ecosystem (Okta, Google Workspace, Jamf, Slack, Zoom, Atlassian, etc.)
• Monitor system health and performance, applying patches, updates, and policy changes as needed
• Manage user provisioning/deprovisioning and access workflows in coordination with HR and Security teams
• Enforce device compliance and security policies through MDM platforms (Jamf)
• Maintain office network infrastructure, including configuration, firmware updates, and security for UniFi equipmentAssist with security monitoring and remediation using tools such as Datadog and SentinelOne
• Document IT processes, create knowledge base articles, and maintain accurate system records
• Partner with the IT Director on strategic improvements to systems and processes

What You Bring

• 3–5 years of hands-on IT systems administration and end-user support experience in a modern SaaS environment
• Demonstrated ability to manage IT support tickets and resolve issues efficiently with a customer-service mindset
• Experience with enterprise tools like Okta, Google Workspace, Jamf, Atlassian, 1Password, and Slack
• Familiarity with MDM, SSO, conditional access policies, and identity governance
• Understanding of networking concepts and best practices
• Basic scripting skills (Python, Bash, etc.) a plus
• Strong attention to detail with a security-first mindset
• Proven experience supporting a hybrid workforce in a fast-paced environment
• Excellent communication skills and the ability to work cross-departmentally
• Strong documentation and process-oriented thinking