Full-Time

Lead CSR / Teller

Full Time

Confirmed live in the last 24 hours

Fifth Third Bank

Fifth Third Bank

10,001+ employees

Offers diverse banking and financial services

Fintech
Financial Services

Mid

Alpharetta, GA, USA

The job is full-time and does not mention any remote work options.

Category
Commercial Banking
Finance & Banking
Required Skills
Customer Service

You match the following Fifth Third Bank's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • High school diploma/GED.
  • Work involves extensive cash handling.
  • Position requires in-depth knowledge of retail policies and procedures, to perform the essential duties with minimal supervision.
  • Work involves contact with the public, adhere to dress code guidelines.
  • Must have the ability to interact comfortably and confidently with the public.
  • Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
  • Act as a leader and a resource for both customers and platform team.
  • Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
  • Need to have flexibility in scheduling.
Responsibilities
  • Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met.
  • Provide follow up to customer questions and find solutions to address issues.
  • Be responsive and timely with correspondence to keep lines of communication open and clear.
  • Maintain a position of trust and responsibility by keeping all customer business confidential.
  • Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.
  • Collaborate with Financial Center Manager to ensure all monthly cash counts are completed.
  • Partner with Financial Center Manager to gather and report monthly FCA requests.
  • Perform daily office responsibilities, working with the CSR and Bankers, to maintain the efficient operation of the office.
  • Maintain a balancing record that is in line with policy. Find and correct outages and assist others as needed.
  • Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
  • Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.
  • Assist in training newly hired Customer Service Representative.
  • During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation.
  • Build and maintain a working knowledge of the Retail products and services offered.
  • Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes.
  • Perform other duties as assigned.

Fifth Third Bank provides a variety of financial services to individual consumers, small businesses, and commercial clients. Its offerings include personal banking products like checking and savings accounts, mortgages, personal loans, and insurance options. For businesses, the bank offers services such as business accounts, commercial loans, and treasury management. Fifth Third Bank also focuses on wealth management, providing financial planning and retirement services to help clients achieve their financial goals. The bank earns revenue through interest on loans, fees for account services, and commissions from insurance and wealth management services. Its goal is to support clients in managing their finances effectively and achieving long-term financial success.

Company Size

10,001+

Company Stage

IPO

Total Funding

N/A

Headquarters

Cincinnati, Ohio

Founded

1858

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased digital banking adoption aligns with Fifth Third's digital treasury solutions.
  • Fintech partnerships can enhance Fifth Third's service offerings and competitive edge.
  • Growing demand for personalized services supports Fifth Third's financial planning offerings.

What critics are saying

  • Legal challenges from fake account allegations could harm Fifth Third's reputation.
  • Significant investment in digital solutions may strain Fifth Third's financial resources.
  • Failure to innovate in digital disbursements could lead to competitive disadvantages.

What makes Fifth Third Bank unique

  • Fifth Third Bank offers a comprehensive range of personal and business banking services.
  • The bank provides specialized services like down payment assistance and escrow education.
  • Fifth Third Bank integrates wealth management with traditional banking for holistic financial solutions.

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Benefits

Health Insurance

Paid Sick Leave

Paid Holidays

Performance Bonus

Flexible Work Hours

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