Spa Attendant

Job Description

• Maintain all spa, wellness and changing areas to a pristine, 5‑star standard throughout the day
• Ensure towels, robes, amenities and refreshments are replenished and beautifully presented
• Prepare and reset relaxation spaces, thermal areas and poolside to support a seamless guest experience
• Assist guests with lockers, amenities and general facility use in a warm, attentive and discreet manner
• Demonstrate professionalism, consistency and a strong “One Team” approach in line with Fairmont Cheshire, The Mere values
• Observe all Health & Safety regulations while on the premises
• Follow procedures for accident reporting, maintenance faults, fire safety and emergency evacuation
• Complete all required documentation accurately and in line with departmental SOPs
• Maintain the company dress code and present a polished, professional appearance at all times
• Support therapists by preparing treatment rooms when required
• Handle guest enquiries courteously and ensure guests feel welcomed and cared for
• Attend training sessions to enhance skills and support continuous development
• Participate in meetings as required
• Carry out front‑of‑house or back‑of‑house duties as requested by management
• Undertake any additional tasks necessary to support the smooth operation of the spa

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Qualifications

• 6–12 months of experience in a spa, leisure, housekeeping or luxury hospitality environment (preferred)
• Strong understanding of luxury service standards and guest expectations
• Warm, approachable and service‑focused manner
• Excellent attention to detail and pride in maintaining high presentation standards
• Ability to work calmly and efficiently in a fast‑paced environment
• Good communication skills and confidence interacting with guests
• Basic understanding of Health & Safety and cleanliness protocols
• Willingness to undertake training and continuous professional development
• Ability to work as part of a supportive, collaborative team

Additional Information

What is in it for you?

• Exclusive Discounts:
  • Fairmont Cheshire, The Mere, Spa and Golf discount
  • Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
  • 20% off food and beverage in on-site restaurants
• Colleague restaurant
• Being part of The Mere Team – our culture is unique!
• You will benefit from training and development opportunities
• Competitive salary and benefits including pension
• 28 days of holiday including public holidays
• 1-5 days service award based on length of service
• Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
• And last but not least you will get to work with a team of EXTRAORDINARY people